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LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Want to give kudos for recent customer service experience

Hbyatt
Hbyatt Posts: 1 Rookie
edited January 1 in Employee Kudos from Customers

I wasn’t sure where to leave this feedback but I hope this can reach the right folks. I called to cancel my service in favor of a cheaper plan, and Charles from Durham, NC changed my mind and left me feeling really good about my choice. He was a great customer service rep and I hope he gets the recognition he deserves!

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Comments

  • Mo_S
    Mo_S Posts: 583 ✅ Verified Employee Moderator

    Good morning and welcome @Hbyatt,

    Thank you for taking the time to provide feedback about your interaction with Charles. We've forwarded this to their leadership team.

This discussion has been closed.

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