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why did I recieve a new modem I have one I purchased a while back

timberguy
timberguy Posts: 1 Newcomer
in Connectivity

new modem question

Best Answer

  • Mo_S
    Mo_S Posts: 463 ✅ Verified Employee Moderator
    Answer ✓

    Hello and welcome @timberguy,

    A compliant DOCSIS 3.1 modem was sent out to you as the 3.0 customer owned modem you have on the account is not compatible with the service you have. Notifications were sent regarding the equipment based on your preferred communications settings. You can review our list of compatible modems if you'd like to get another of your own, however with planned future upgrades, no customer owned device is eligible for use, so it may be best to keep the one provided by us as it is included at no cost. The new modem will need connected and activated to avoid disruption of service.

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