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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

why did I recieve a new modem I have one I purchased a while back

timberguy
timberguy Posts: 1 Rookie
in Connectivity

new modem question

Best Answer

  • Mo_S
    Mo_S Posts: 579 ✅ Verified Employee Moderator
    Answer ✓

    Hello and welcome @timberguy,

    A compliant DOCSIS 3.1 modem was sent out to you as the 3.0 customer owned modem you have on the account is not compatible with the service you have. Notifications were sent regarding the equipment based on your preferred communications settings. You can review our list of compatible modems if you'd like to get another of your own, however with planned future upgrades, no customer owned device is eligible for use, so it may be best to keep the one provided by us as it is included at no cost. The new modem will need connected and activated to avoid disruption of service.

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