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How can I replace my cable box

PGeo33
PGeo33 Posts: 1 Newcomer
in TV Equipment

My cable box no longer works after the lightning storm we had a few days ago. How can I get it replaced?

Answers

  • Satch
    Satch Posts: 6,276 Contributor

    Hello @PeteGeorge33 Welcome

    Have you tried turning everything off and unplugging the box for several minutes and than rebooting it first?Do that first. If that still doesn't work

    You can take it to a Spectrum Store and they will swap it out for you. I would recommend calling Spectrum to schedule a service call. Mention you need your signals checked in the work order. If your signals went bad because of the storm, they have to be fixed. Lines could be a problem. Get a tech out to check things if the reboot fails. He/she can fix things, and you don't have to go anywhere.

    Satch

  • Mo_S
    Mo_S Posts: 463 ✅ Verified Employee Moderator

    Hello and welcome @PGeo33,

    I see you already contacted and got a replacement device set for shipment out to you. You'll just need to return the current device once you've got the new one and confirmed it's working, either at a store location or a location of The UPS Store.

    As @Satch mentioned, you do have other options as well. Exchanging at a store would typically be the fastest option. You can also go the service call route, which could be helpful if more than just the receiver were damaged. If you have any trouble once the new device is received, please let us know.

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