How can I replace my cable box

PGeo33
PGeo33 Posts: 1 Rookie
in TV Equipment

My cable box no longer works after the lightning storm we had a few days ago. How can I get it replaced?

Answers

  • Unknown
    Unknown
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  • Mo_S
    Mo_S Posts: 596 ✅ Verified Employee Moderator

    Hello and welcome @PGeo33,

    I see you already contacted and got a replacement device set for shipment out to you. You'll just need to return the current device once you've got the new one and confirmed it's working, either at a store location or a location of The UPS Store.

    As @Satch mentioned, you do have other options as well. Exchanging at a store would typically be the fastest option. You can also go the service call route, which could be helpful if more than just the receiver were damaged. If you have any trouble once the new device is received, please let us know.

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