when is my service being turned back on

jillsie
jillsie Posts: 1 Rookie
in Connectivity

Answers

  • Katrina_L
    Katrina_L Posts: 211 ✅ Verified Employee Moderator
    edited May 5

    Good morning @jillsie. We welcome to our community. It does appear that your modem is online and communicating. If you are using your own router you may need to unplug it for 30 seconds.

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