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Speed as fast as advertised?

Jstropp
Jstropp Posts: 3 Spectator
in Connectivity

I have Gig internet. The fastest speed test so far is 810 M. What speeds do you get with a Gig account?

Answers

  • Edward_T
    Edward_T Posts: 564 ✅ Verified Employee Moderator

    Hello @Jstropp;

    Welcome to the Community Forums. You should be able to get internet speeds close to a Gig but there is many factors that can affect the results of your speed test. I tested the speed at the modem and it is where it should be. I also tested at the router and the speed is at the correct level. The issue maybe related to the wireless. Wireless internet speeds can vary due to many things including distance, and WIFI interference. I would recommend you test the internet speeds with a device that is connected with an ethernet cable to rule out wireless issues.

  • Jstropp
    Jstropp Posts: 3 Spectator

    I am wired all the way with Cat 6 cable.

  • Lyn_T
    Lyn_T Posts: 756 ✅ Verified Employee Moderator

    Thank you for clarifying. What device are you completing the speed test on? Is this a computer? Also can you use this link to complete the speed test and let us know your findings? -Lyn

  • Jstropp
    Jstropp Posts: 3 Spectator

    Yes, I am on a computer. I used the link provided and got 760/590 M. I tried it again and it was doing better for a while, it was reading 855 M when it froze up and did not complete the download portion. Obviously it did not get to the upload portion at all.

  • William_M
    William_M Posts: 1,649 ✅ Verified Employee Moderator

    Have you gotten faster speeds on that same computer in the past? Can you try connecting it straight to the modem (bypassing the router,) reboot the modem, and then test your speed again?

  • RAIST515O
    RAIST515O Posts: 317 Contributor
    edited May 7

    Things can get a bit wierd sometimes when you approach/exceed 700-800mbps bandwidth. Some specific router options can sometimes get in the way. Certain acceleration tactics may get disabled by QoS or other features without realizing it. So bypassing the router and wiring directly into the modem is a sound thing to verify whether it changes behavior. Might want to look at options labeled something like NAT Acceleration or Cut-Through-Forwarding (CTF) if such is the case.

    Windows own congestion contol can glitch out and lose optimization too. Happens randomly during Windows Update sessions and doesn't always reset with a reboot. If regular TCP/IP control gloms on to a borked transfer window it, it can make things really strange.

    If you see a large variance when tested with other devices (a router's built-in speed test, a phone, another PC/laptop, Console)... than you may want to try resetting the stack on the petulant child.

    It is effectively the same as uninstalling/installing your network drivers again. It will reset everything to defaults in the process. So may want to make notes if you set any specific options like manual IP address, DNS, metrics, wireless passwords, etc.

    All methods require rebooting…so save your work.

    Multiple ways to go about it. The most obvious being removal/reinstallation of the network card drivers. It may enumerate the LAN name each time it is done though (LAN 1, LAN 2, LAN 3…) even though you only have one LAN device. Can get troublesome for some, especially if it is an important label for scripts and such.

    There is a Windows command that can be run from an administrative command or powershell prompt as well that just resets the values (no reinstall). It is not a command structure used often by most, so I tended to google it whenever I had to invoke it when out and about on someone's system... highlight it, copy, use right-click with mouse in the terminal window to past it (ctrl-v may do something else).

    "How to reset Windows 10 TCP stack" should get you there (may want to note the Windows version in case the command/switches change in other versions). Should see a link to an obvious Microsoft source... likely based on

    netsh int tcp reset

    or a very close variant, maybe with some extra parameters for creating a log file and such.

    **sometimes prudent to run "netsh winsock reset" first, which should be noted in the guide as well--especially if you are also experiencing connectivity issues to certain content but not others. Have seen ping tools and certain apps still get to the internet, but nothing work in a browser and had to run both reset commands. Windows can be downright maddening sometimes.

    Third, but not least is a handy tool from speedguide.net. They have a free tools section accessible from the main page. Have even seen it linked directly from the sidebar.

    SG TCP Optimizer

    Most of what is in the tools section is legacy stuff, and hasn't really been useful since around Win8. But they have kept the TCP Optimizer current. It can be handy for some specific testing—as well as making it easy to reset things after tinkering breaks something with Windows Networking.

    It can run standalone, just right-click to launch as admin so it can properly run the reset commands. Make sure it shows your target network adapter in the drop list (or can check the box for all), then set the radio button for Windows Defaults along the bottom, and click to apply.

    It will prompt about making a backup of current settings (can restore things in the drop menus), then prompt about rebooting to apply all changes.

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