Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Speed as fast as advertised?

Jstropp
Jstropp Posts: 3 Spectator
in Connectivity

I have Gig internet. The fastest speed test so far is 810 M. What speeds do you get with a Gig account?

Answers

  • Edward_T
    Edward_T Posts: 536 ✅ Verified Employee Moderator

    Hello @Jstropp;

    Welcome to the Community Forums. You should be able to get internet speeds close to a Gig but there is many factors that can affect the results of your speed test. I tested the speed at the modem and it is where it should be. I also tested at the router and the speed is at the correct level. The issue maybe related to the wireless. Wireless internet speeds can vary due to many things including distance, and WIFI interference. I would recommend you test the internet speeds with a device that is connected with an ethernet cable to rule out wireless issues.

  • Jstropp
    Jstropp Posts: 3 Spectator

    I am wired all the way with Cat 6 cable.

  • Lyn_T
    Lyn_T Posts: 754 ✅ Verified Employee Moderator

    Thank you for clarifying. What device are you completing the speed test on? Is this a computer? Also can you use this link to complete the speed test and let us know your findings? -Lyn

  • Jstropp
    Jstropp Posts: 3 Spectator

    Yes, I am on a computer. I used the link provided and got 760/590 M. I tried it again and it was doing better for a while, it was reading 855 M when it froze up and did not complete the download portion. Obviously it did not get to the upload portion at all.

  • William_M
    William_M Posts: 1,634 ✅ Verified Employee Moderator

    Have you gotten faster speeds on that same computer in the past? Can you try connecting it straight to the modem (bypassing the router,) reboot the modem, and then test your speed again?

Categories