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Routing issues with Spectrum network resulting in significant packet loss. (Texas area)
I know enough about networking to understand there is a problem here, but I do not fully know the language to convey it meaningfully. Apologies for what I am about to do here, but this is a summary from Google Gemini after I asked it to arrange my findings into a summary that a technician would find useful:
SUMMARY:
I am experiencing severe outbound packet loss disrupting my live-streaming traffic. I have isolated the issue using concurrent PingPlotter traces. Traces to Anycast DNS (8.8.8.8) are clean, but traces to Dallas-based media ingest servers (Restream and Picarto) show consistent packet loss originating on intermediate edge nodes ending in spectrum.com / charter.com.
Because this loss is localized strictly to these routes and occurs entirely within the Spectrum core network prior to the handoff, this is an internal Spectrum routing or peering capacity issue on the path to these destination ASNs (Autonomous System Numbers). Please escalate this traceroute data to your Network Engineering/NOC team to review the outbound transit paths for these routes.
I have swapped out my old Spectrum router for the latest model and configured that earlier this week. I've already been on the phone with support and escalated it as high up as they are allowed to take me, so now that I've jumped through the hoops and confirmed that the issue is not with my home network or its equipment (negating that Hop 1, the router itself, commonly deprioritizes ping requests so I am ignoring the packet loss there) hopefully this can be looked at.
I'm not going to be a jerk and whine and say I'm a professional streamer and this is my livelihood, because I am not. This is just my only real social outlet and it's upsetting that I cannot play games or draw pictures with my friends without the stream just cutting out abruptly. I have 19Mbps upload and I only broadcast at about 3 to 3.5Mbps so I am not exceeding any kind of limitation. It's been fine for months, if not years with only minor hiccups, but this has been persistent following some gnarly storms we had in the TX gulf coast a few weeks ago.