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Why has there been so many area outages?

Diaz_06
Diaz_06 Posts: 1 Rookie
in Connectivity

We have had 3 outages in two weeks. I haven’t received any notifications about there being an outage or when it comes back on. I’ve had no issues until recently and it’s upsetting since we pay a lot for services especially when we can’t use it. Definitely considering to switch providers this is ridiculous. Why so many in a short amount of time??

Answers

  • Renee_T
    Renee_T Posts: 1,018 ✅ Verified Employee Moderator

    Hello @Diaz_06

    Welcome to our community! I apologize for the frustration with the interruptions lately. According to the information our technicians have provided, there have been multiple issues with the fiber lines in the area. We haven't been given details on the cause of the damage, but most often it's construction in the area hitting or ripping down a line or damage from tree branches or animals.

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