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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year
LEGACY EMAIL KNOWN ISSUE
There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net
Why has there been so many area outages?
We have had 3 outages in two weeks. I haven’t received any notifications about there being an outage or when it comes back on. I’ve had no issues until recently and it’s upsetting since we pay a lot for services especially when we can’t use it. Definitely considering to switch providers this is ridiculous. Why so many in a short amount of time??
Answers
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Hello @Diaz_06
Welcome to our community! I apologize for the frustration with the interruptions lately. According to the information our technicians have provided, there have been multiple issues with the fiber lines in the area. We haven't been given details on the cause of the damage, but most often it's construction in the area hitting or ripping down a line or damage from tree branches or animals.
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