Thank you

tommchugh2005
tommchugh2005 Posts: 1 Rookie
in Employee Kudos from Customers

My TV was a mess today, lost channels, lost MyLibrary, Guide was a mess. Called and connected to Albert at 5:33pm EDT. He was very patient with me and talked me all the way through correcting the problem. A very appreciative Thank You to Albert.

Comments

  • Lyn_T
    Lyn_T Posts: 834 ✅ Verified Employee Moderator

    Good evening @tommchugh2005 and welcome to our Community Forums,

    Thank you for reaching out to us about your experience with Albert today. I am very sorry to learn about the service concerns you encountered but I am so glad that you connected with Albert and he was able to turn things around for you. I will definitely forward your feedback over to his leadership team for review. I appreciate you taking the time out of your day to share your experience with us. -Lyn

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