Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Thank you

tommchugh2005
tommchugh2005 Posts: 1 Rookie
in Employee Kudos from Customers

My TV was a mess today, lost channels, lost MyLibrary, Guide was a mess. Called and connected to Albert at 5:33pm EDT. He was very patient with me and talked me all the way through correcting the problem. A very appreciative Thank You to Albert.

Comments

  • Lyn_T
    Lyn_T Posts: 803 ✅ Verified Employee Moderator

    Good evening @tommchugh2005 and welcome to our Community Forums,

    Thank you for reaching out to us about your experience with Albert today. I am very sorry to learn about the service concerns you encountered but I am so glad that you connected with Albert and he was able to turn things around for you. I will definitely forward your feedback over to his leadership team for review. I appreciate you taking the time out of your day to share your experience with us. -Lyn

Categories