Brand new remote and Box, pause/Play button does not work.

Perdue125
Perdue125 Posts: 2 Novice
edited August 2022 in Spectrum Archives: 2020 - Present

I received a brand new box and remote (remote SR-002-R/URC1160) (Box Arris DCX3520e-M). The Remote seems to work fine except the play/pause button does not work making the DVR almost unusable and I can't pause live tv.

Best Answer

  • Perdue125
    Perdue125 Posts: 2 Novice
    Answer ✓

    So I went and got a different, older style remote from the Spectrum store. That fixed it. It appears the newer remote doesn't 100% work with the Arris box

Answers

  • James_M
    James_M Posts: 5,678 ✅ Verified Employee Moderator

    You can swap a defective remote at any local store, free of charge.

  • Unknown
    Unknown
    This content has been removed.
  • Julia_R
    Julia_R Posts: 4,661 Contributor

    @Perdue125


    Before phoning in for support I encourage you to powercycle the box. Replace the remote batteries and go through the programming steps for your remote. It could be it just needs to have that done.


    So that we fully understand, you can record alright, its the other DVR remote control functions that are not working?


    Julia R

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