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Brand new remote and Box, pause/Play button does not work.

Perdue125Perdue125 Posts: 2 ✭✭
in TV Equipment Aug 05, 2020

I received a brand new box and remote (remote SR-002-R/URC1160) (Box Arris DCX3520e-M). The Remote seems to work fine except the play/pause button does not work making the DVR almost unusable and I can't pause live tv.

Best Answer

  • Perdue125Perdue125 Posts: 2 ✭✭
    Aug 06, 2020 Accepted Answer

    So I went and got a different, older style remote from the Spectrum store. That fixed it. It appears the newer remote doesn't 100% work with the Arris box

Replies

  • James_MJames_M Posts: 2,269 ADMIN
    Aug 05, 2020

    You can swap a defective remote at any local store, free of charge.

  • SatchSatch Posts: 3,713 helper
    Aug 06, 2020

    My ideas,

    Get some fresh brand new batteries in your remote. Try the play pause button than. If that does not work, reboot your box and try the play pause button again. If that does not work, call Spectrum to re-activate the DVR to your account. Sometimes, particularly with new box self-installs, the DVR codes don't get programmed right, and the DVR box thinks that it is a regular box. I think that the DVR codes may be missing on the account for your box. Call Spectrum to re-activate the DVR codes to your account.

    If that doesn't work let them send out a tech, rather than replace the remote yourself and possibly having to go through the same thing again. The tech will be able to bring a remote, do code checks of his own and when he leaves, your play-pause functionality on your remote's DVR should work.

    For our reference here, where are you located? State, City, and Zip?

    Let us know what happens!

    Satch

  • Julia_RJulia_R Posts: 4,286 Lead Mod
    Aug 06, 2020

    @Perdue125


    Before phoning in for support I encourage you to powercycle the box. Replace the remote batteries and go through the programming steps for your remote. It could be it just needs to have that done.


    So that we fully understand, you can record alright, its the other DVR remote control functions that are not working?


    Julia R

This discussion has been closed.