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NBC Sports app 'Authentication Error' when linked to spectrum account
Does anyone have a solution to the "Authentication Error" messages I'm receiving when trying to view programming I should be able to view?
I am in the New York market and am trying to use the NBC Sports app on multiple devices to view SNY network programming. The programming is part of my cable package, so I should be able to watch it. However, when I install the NBC Sports app and link it to my Spectrum account I get an "Authentication Error" message that basically states that the programming isn't part of my package and that I'm not authorized to view it, which isn't correct.
The NBC Sports troubleshooting page offers the following suggestions to clear this issue but nothing works. The say to remove the app (uninstall and delete saved info), Refresh the device (repower cycle), unlink the device from my cable provider) etc, etc. Nothing works. I even tried to view other types of programming on the NBC Sports web browser site. When I entered my spectrum account info on the browser site it again said that I was trying to view content I wasn't subscribed to.
Could really use some help on this one and Spectrum support has been rather lame on this, and though they did make a little effort there was no solution.
Anyone know how to fix this?