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The new feature "Call Guard" does not block the calls that nomorobo use to? You still get calls!!

Jarhead
Jarhead Posts: 2 Spectator
edited December 2022 in Spectrum Archives: 2020 - Present

Nomorobo blocked so many calls, and you could add numbers as needed. Call guard only blocks the 25 your allowed by Spectrum. Why change from something that was working so well? Nomorobo, only allowed the scam calls to ring one time, now all the calls come through as normal 4-6 ring calls and they leave a message. It may read scam call, but the phone still rings and they always call back everyday. There seems to be no blocking of calls at all? Again, why change. something that worked so well?

Answers

  • Paul_B
    Paul_B Posts: 577 ✅ Verified Employee Moderator

    Hello @Jarhead and welcome to the Spectrum Community. Have you logged into your account online to check your settings to make sure the Call Guard feature is turned on? If it is on, could you try to toggle off and then back on to see if that changes anything?

    Paul B.

  • Jarhead
    Jarhead Posts: 2 Spectator

    Spectrum only allows 25 numbers to be blocked, we get that many in one day now that they discontinued Nomorobo and went with call block that does not block a single call. All the calls ring 4-6 times with known scam caller ID's, Nomomrobo blocked all them once you let them know, then only one ring. Spectrum really blew this one in the time of so many robo calls, in the millions every day. I guess they are trying to save money, so go with a lesser quality company.

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  • MaryD
    MaryD Posts: 3 Spectator

    I am really fed up with Call Guard. I'm getting anywhere from 8-12 spam calls per day! I believe I have it configured correctly based on everything I've read.

    The procedure to report a spam call is SO cumbersome. I cannot take the time to submit each and every number.

    Things used to be so much easier with NoMoRobo.

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