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Feedback-Arris 3600M boxes run too slowly on Spectrum Guide Cisco/Technicolor 9685 Boxes Fine

Satch
Satch Posts: 6,336 Contributor
edited August 2022 in Spectrum Archives: 2020 - Present

This is feedback on the new Spectrum Guide from customers that I know in Ohio, New York, and California markets.

If they have an Arris 3600 model DVR that has been converted overnight to Spectrum Guide, or they get an Arris 3600 M box from a Spectrum Guide office already on it, the boxes are slow to respond. For example, it can take up to three seconds for the guide to open using the remote control such as the popular Backlite model.

In contrast, customers with a 9865 Cisco/Technocolor box do not have these slowdowns if they get an overnight update from ODN to Spectrum Guide or get a Cisco Technicolor box from a Spectrum Office with Spectrum Guide on it.

Please forward this feedback to the Spectrum Guide Development Team.

Satch

Comments

  • Randy_S
    Randy_S Posts: 514 Spectrum Employee

    Thank you, Satch. I will pass along the feedback.

  • TerryOregon
    TerryOregon Posts: 15 Participant

    The Arris DCX3520e-M is also rather poky at various functions.

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  • Scott_dj
    Scott_dj Posts: 22 Contributor
    edited January 2022

    Hey Satch...you may remember me from several months back. I was literally about to ask what the latest is on that Spectrum guide deploy over the old hardware. It sounds like your personal device was hit. I remember you saying that the Arris devices were affected a lot more than the Technicolor ones...just like you reported. My DTV Stream.trial (movie channels) ends in a couple days...so I may jump back to Spectrum. It sure does seem like the personal DVRs are being targeted and slowly taken out of commission in an obvious attempt to move people to the (not all positive) features of cloud services.

    Interestingly, I'm visiting my parents in California (Dan Diego) and they have a Worldbox hardware DVR box but the old (and preferred) ODN guide is on it. In Florida, all those boxes have the Spectrum guide that I've seen, so it must vary by area.

    If I do go back, I'll try to hold off 'til my store gets another Technicolor DVR.

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