Feedback-Arris 3600M boxes run too slowly on Spectrum Guide Cisco/Technicolor 9685 Boxes Fine
This is feedback on the new Spectrum Guide from customers that I know in Ohio, New York, and California markets.
If they have an Arris 3600 model DVR that has been converted overnight to Spectrum Guide, or they get an Arris 3600 M box from a Spectrum Guide office already on it, the boxes are slow to respond. For example, it can take up to three seconds for the guide to open using the remote control such as the popular Backlite model.
In contrast, customers with a 9865 Cisco/Technocolor box do not have these slowdowns if they get an overnight update from ODN to Spectrum Guide or get a Cisco Technicolor box from a Spectrum Office with Spectrum Guide on it.
Please forward this feedback to the Spectrum Guide Development Team.