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Bally Sports App Dropouts - ANSWERED 5/26/22

2

Comments

  • Badger67
    Badger67 Posts: 15 Participant

    Also which subscription packages include Bally sports. I was just on the phone with a spectrum sales agent and she couldn’t find Bally listed

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  • James_M
    James_M Posts: 5,490 ✅ Verified Employee Moderator

    Also which subscription packages include Bally sports. I was just on the phone with a spectrum sales agent and she couldn’t find Bally listed

    Bally Sports is available in the Spectrum Select video package

  • James_M
    James_M Posts: 5,490 ✅ Verified Employee Moderator

    @cobbco

    The Bally Sports app is available both in home and out of home.

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  • James_M
    James_M Posts: 5,490 ✅ Verified Employee Moderator

    @cobbco

    Are you getting an error message? Can you provide a screen shot of what you are seeing? You may want to try deleting and reinstalling the app again.

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  • James_M
    James_M Posts: 5,490 ✅ Verified Employee Moderator

    @cobbco

    Does this happen with recorded content or live streaming? Are you able to view other content on the app?

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  • Fallsj
    Fallsj Posts: 0 Newcomer

    I have not been able to watch baseball using the Bally app, in the STL area. I have called Bally and tried all of their troubleshooting, just for them to say to call Spectrum. I then call Spectrum and of course they have no idea what i am talking about. Is there any actual fix to this

  • Badger67
    Badger67 Posts: 15 Participant

    People from all parts of the country are experiencing the same problem and it started on the same day. Clearly something occurred at either Bally or Spectrum or between Bally and spectrum that precipitated this. It shouldn’t require adding additional services or equipment to rectify it. Come on Spectrum fix this.

  • Dirkie
    Dirkie Posts: 1 Newcomer

    Looks like now I have no reason to keep Spectrum internet :(. Surely I can find it cheaper elsewhere.

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  • Krahenps
    Krahenps Posts: 1 Newcomer

    I have been having the same issue since last Friday also, i have spectrum streaming and spectrum internet and have always gotten Bally Sports, is something different now? Do i need to find a different package? please help.

  • Badger67
    Badger67 Posts: 15 Participant

    Moderator - can you remove answered and resolved from the title of this discussion or does a new thread need to be started? Clearly this has not been resolved.

  • 1017FiveForks
    1017FiveForks Posts: 2 Spectator

    Bally App on Apple TV in Tampa still doesn’t work for over a week. I have internet only (no cable) and use Apple TV exclusively and never have had an issue until last week. It appears Spectrum has the issue on their side and perhaps is no longer allowing us “internet only” access to Bally sports via the app. Can anyone confirm this thought?

  • Badger67
    Badger67 Posts: 15 Participant

    I have the spectrum tv basic and expanded cable package which includes a number of Bally channels and prior to May 20 was able to stream Milwaukee Brewers games. Since that day I get a message saying I am not entitled. I can stream Minnesota twins games but not Milwaukee games

  • James_M
    James_M Posts: 5,490 ✅ Verified Employee Moderator
    edited May 2022

    @1017FiveForks

    In order to access the BallySports app, you will need a video subscription that includes the Bally Sports channel

  • James_M
    James_M Posts: 5,490 ✅ Verified Employee Moderator

    @Badger67

    Local games may be restricted or blacked out, depending on programming agreements between Bally Sports and local affiliates as well as MLB guidelines. This is a network programming decision and Spectrum does not have control over these restriction or decisions.

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  • Unknown
    edited May 2022
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  • James_M
    James_M Posts: 5,490 ✅ Verified Employee Moderator
    edited May 2022

    @cobbco

    If you are seeing Bally South and Bally Southeast on the cable box and Spectrum TV app, then you are subscribed to the channels and entitiled to the channels, so from a Spectrum perspective, it is working.

    For the Bally App, you can try logging out, then logging back in. Restarting the modem again will refresh the entitilements. You can also try clearing the app cache on the device youy are using. Otherwise, you would need to contact Bally Sports for further assistance, since the issue is with their app.

    Thanks!

  • James_M
    James_M Posts: 5,490 ✅ Verified Employee Moderator

    @Badger67

    Are you able to see the channel on in the Spectrum TV app?

    For the Bally App, you can try logging out, then logging back in. Restarting the modem again will refresh the entitilements. You can also try clearing the app cache on the device youy are using. Otherwise, you would need to contact Bally Sports for further assistance, since the issue is with their app.

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  • James_M
    James_M Posts: 5,490 ✅ Verified Employee Moderator

    As an alternative, have you tried streaming on ballysports.com from a browser on your device?

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  • James_M
    James_M Posts: 5,490 ✅ Verified Employee Moderator

    @cobbco

    Understood. Spectrum has no control over content on the Bally Sports app. Certain games may be restricted based on MLB broadcast arrangements with other networks. If you are not seeing content on the Bally Sports app, you need to contact Bally directly for further assistance.

This discussion has been closed.