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Bally Sports App Dropouts - ANSWERED 5/26/22
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I have not been able to watch baseball using the Bally app, in the STL area. I have called Bally and tried all of their troubleshooting, just for them to say to call Spectrum. I then call Spectrum and of course they have no idea what i am talking about. Is there any actual fix to this
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People from all parts of the country are experiencing the same problem and it started on the same day. Clearly something occurred at either Bally or Spectrum or between Bally and spectrum that precipitated this. It shouldn’t require adding additional services or equipment to rectify it. Come on Spectrum fix this.
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Looks like now I have no reason to keep Spectrum internet :(. Surely I can find it cheaper elsewhere.
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I have been having the same issue since last Friday also, i have spectrum streaming and spectrum internet and have always gotten Bally Sports, is something different now? Do i need to find a different package? please help.
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Moderator - can you remove answered and resolved from the title of this discussion or does a new thread need to be started? Clearly this has not been resolved.
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Bally App on Apple TV in Tampa still doesn’t work for over a week. I have internet only (no cable) and use Apple TV exclusively and never have had an issue until last week. It appears Spectrum has the issue on their side and perhaps is no longer allowing us “internet only” access to Bally sports via the app. Can anyone confirm this thought?
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I have the spectrum tv basic and expanded cable package which includes a number of Bally channels and prior to May 20 was able to stream Milwaukee Brewers games. Since that day I get a message saying I am not entitled. I can stream Minnesota twins games but not Milwaukee games
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In order to access the BallySports app, you will need a video subscription that includes the Bally Sports channel
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Local games may be restricted or blacked out, depending on programming agreements between Bally Sports and local affiliates as well as MLB guidelines. This is a network programming decision and Spectrum does not have control over these restriction or decisions.
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Hi @Badger68 (and everyone else)
It looks like from all the data collected that the ability to watch Bally Sports without a CATV video subscription before Friday May 20 by logging into your Spectrum account was an error. Everyone needs a CATV video package as it turns out, on order to access Bally Sports on the app.
Spectrum Select and higher should be the video package needed to access Bally Sports, both on CATV and through the app. What cable package do you have @Badger68?
A mod might clarify. But I don't think you can get Bally Sports on CATV on a package lower than Spectrum Select.
To try to clarify all the confusion. The level of services you can get through the Spectrum app, mandates that you must subscribe to the CATV service counterpart. The app is a bonus. It is similar to On Demand. In order to get an On Demand channel, you must have the main base channel in your CATV subscription plan.
I hope this clarifies the confusion.
Satch
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Thanks @Badger68 ! (and everyone)
Trying to figure this out for you guys. I guess the moderator question would be, "What is the lowest required Spectrum CATV package needed to receive all Bally Sports channels?". I am going to check the video line up for my area, which is Metro Milwaukee Wisconsin.
On my cable box and guide. I have Bally Sports on three channel locations:
Channel 31
Channel 309
Channel 1309
I have the Spectrum Silver Plan All I know of the plans is Spectrum Select, Spectrum Silver, and Spectrum Gold. Some markets also have Ala-carte package plans, but Spectrum Select is the lowest "video CATV package" deal regardless of plan.
So I guess this all comes down to the following:
If you can tune to Bally Sports games on your TV cable box, you should be able to get them on the Spectrum app.
If you can't get Bally Sports games on your cable box, you will need to update your service plan to get the games on your cable box and the Spectrum app.
Google Search Spectrum Channel Line Up
Follow the link to see your local line up
Enter your address, click "I am a current customer at this address."
Spectrum will show the line up for your video package to which you currently subscribe. Type or search for "Bally" and if you have those channels in your CATV plan, they should be on the app, everywhere. If you don't have those channels in your CATV video cable plan, you have to upgrade your TV package. You can't get Bally's Sports off the app and Internet only. Unfortunately, it seems that this occurrence before last Friday May 20th, was a fluke.
@Badger68, Can you watch Brewer games on your cable box?
Satch
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If you are seeing Bally South and Bally Southeast on the cable box and Spectrum TV app, then you are subscribed to the channels and entitiled to the channels, so from a Spectrum perspective, it is working.
For the Bally App, you can try logging out, then logging back in. Restarting the modem again will refresh the entitilements. You can also try clearing the app cache on the device youy are using. Otherwise, you would need to contact Bally Sports for further assistance, since the issue is with their app.
Thanks!
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Are you able to see the channel on in the Spectrum TV app?
For the Bally App, you can try logging out, then logging back in. Restarting the modem again will refresh the entitilements. You can also try clearing the app cache on the device youy are using. Otherwise, you would need to contact Bally Sports for further assistance, since the issue is with their app.
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As an alternative, have you tried streaming on ballysports.com from a browser on your device?
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Understood. Spectrum has no control over content on the Bally Sports app. Certain games may be restricted based on MLB broadcast arrangements with other networks. If you are not seeing content on the Bally Sports app, you need to contact Bally directly for further assistance.
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Agree with @James_M,
If it's Bally's app causing issues, you have to contact Bally. If you subscribe to the CATV package from Spectrum that has Bally sports and you see if on your cable box, it is working, Should be able to get it on the Spectrum app,
And if Bally says, contact Spectrum, just say you have already done that several times, and they say the issue is not with them, it is with the Bally app.
Satch
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Thanks for the updates @Cobo and @James_M !
@cobbco One thing though. Spectrum won't get Bally to do anything in this situation. Because it's not a Spectrum issue. The only way that it would be a Spectrum and Bally issue, would be if Spectrum and Bally were working on a new carriage agreement contract. Than they would be working together. But Bally's app problems, are exclusive to Bally. Customers with the Bally app problems for the games need to go to Bally Sports and complain.
Go to social media on Bally Sports if you have having problems with the Bally app. (Bally Sports website, Twitter, Facebook,) and say your Bally app is not working. Give the Bally Sports division where you can't see the games your state, city, and zip code. Like I said, let them know that Spectrum has confirmed multiple times that everything is OK on Spectrum's end. Bally's needs to fix their app. This is out of Spectrum's hands and not Spectrum's responsibility.
Satch
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Here in Ohio/Great Lakes, Spectrum customer service just told me that SPECTRUM no longer supports the Ballysports app. I still have the channel in my package, but the only way to stream it would be to sign up for Spectrum Internet. It IS a spectrum issue.
(edit - but an online chat agent just told me it is a known technical issue and that I SHOULD be able to stream it. Seemed like a live person, but who knows...).
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I just signed in to try to find answers to this. I have beed for several weeks trying to log in and watch Bally Sports Ohio. BSO support says its not their problem (they did say it in a nice way), recommended that I call my provider who is Spectrum.
From the last post, it seems that they are not supporting the Bally app!?!?! Is that true??
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Reposting the previous answer from 5/26/22:
Thank you to everyone for your patience. We have heard from our video team contacts regarding access to the Bally Sports App and we have the following update:
For customers with internet service and a current video subscription or just a current video subscription that includes Bally Sports:
- The problem has been resolved. You are entitled to view the same Bally Sports Network that you receive at home on the Bally Sports website and application
- Please log out and log back in to view your entitled content, you may need to also restart your modem to refresh authentication
For customers without a current video subscription that includes Bally Sports:
You will need to add a video package that includes your local Bally Sports Network in order to access the Bally Sports App
- If you are still having trouble signing in, please start a new post so we can assist
- If you would like to add a video package that includes your local Bally Sports Network, you will need to contact our sales department at 1-855-70-SPECTRUM (855-707-7328)
The only way to stream the channel with the Spectrum TV app is with Spectrum Internet. You can access the Bally Sports App with a video subscription, however we do not support the Bally Sports App directly, issues with the app itself would need to be directed to Bally. Try accessing streaming at https://www.ballysports.com/ to determine if your credentials work correctly for access.
Have you tried deleting and reinstalling the app? You may need to restart the device and clear the app history.
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I also have the Sports Package, but have an entitlement error occurring when I try to play a game on Bally's app. I've tried uninstalling the app, restarting devices, clearing cache. I finally contacted Bally help thru chat and they said there was an update with Charter. They said Charter disabled app access to all of their users regardless of cable/internet packages... Is this correct? If so, then I will be considering leaving Spectrum if they don't all me to view channels I'm paying for.
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Welcome to our community! I'm sorry to hear you're still having issues with the Bally's app. I double checked on things and as long as you have an active Bally's subscription, you should be able to access the Bally's app without getting an error that you aren't entitled to the content. There's just a couple things I want to verify with you. When you're at home, do you have any issues viewing Bally's within the Spectrum TV app? Also, since you mentioned that you uninstalled and reinstalled the app, when you did that, did the app have you re-enter your Spectrum login information? If not, are you able to unlink the Spectrum information from the Bally's account and then re-add it?
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When I'm at home, I use my cable tv to watch the Bally channel bc it's the only way I can view it. However, the picture is smaller and has bars all the way around the screen, so you can't see it really well. The app is typically used when we aren't at home and don't have Spectrum internet around us (in which we aren't allowed to use the Spectrum TV app). But I've tried with and without spectrum internet and using the browser to try and play with the exact same error. This is why Bally says it's on Charter's end. And yes, when I reinstalled it I was able to log back in just fine. That's not the issue. I tried disconnecting my provider and getting a trial of Direct TV Stream just to see if it was Spectrum and I was correct. DirectTV plays everything just fine. It's only when Spectrum is selected and logged in that it won't work...
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Thank you, it's helpful to us to know what you've tried. I am going to PM you to get some more information so we can look into this for you.
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