Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Hurricane Ian: We're tracking Ian and will keep you posted as it affects your area. Get storm tips and updates.

Spam email and phone?

rawlycheerawlychee Posts: 1 Newcomer
edited August 9 in Email Jul 12, 2022

I received an email confirmation from "[email protected]" -- this looks fishy. Is this a legit email from Spectrum?

I received two phones calls from 'Spectrum' asking if I'd like to include TV subscription in my recently started service. But this sounded especially suspect, since looking up this number yielded nothing and upon calling back - it called a person directly. The number is +1(929) 581 0852. Is this legitimate? They knew that I had recently started a service.


Moderator's Note: Given the topic of this post, including a phishing email address and scam phone number, we are leaving those two pieces of information in this post unedited. Our Spectrum Community Guidelines are clear posts are not to include personal contact or account information. However, given that these are known spammer/scams, we will leave that info in this post. We hope that given this public space, others being contacted via this information will not fall victim to these scam attempts.


  • Randy_SRandy_S Posts: 369 Moderator
    Jul 12, 2022

    Hello @rawlychee and welcome to the Spectrum Community. Unfortunately it looks like both of those are scam/spam attempts to get your information. Don't click on any links and I wouldn't call the number back.

    Some indications that it is spam is that email, after the @ sign, has an non Charter/Spectrum domain name. And we always call from our 800 numbers.

    You are wise to follow your instincts. Scammers are the worst. So glad you popped in.


This discussion has been closed.