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Frequently Asked Questions
(Quick links to the current most searched topics)
When did Spectrum change the billing description from "Spectrum" to "Charter Services"?
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Spam email and phone?
I received an email confirmation from "[email protected]" -- this looks fishy. Is this a legit email from Spectrum?
I received two phones calls from 'Spectrum' asking if I'd like to include TV subscription in my recently started service. But this sounded especially suspect, since looking up this number yielded nothing and upon calling back - it called a person directly. The number is +1(929) 581 0852. Is this legitimate? They knew that I had recently started a service.
Moderator's Note: Given the topic of this post, including a phishing email address and scam phone number, we are leaving those two pieces of information in this post unedited. Our Spectrum Community Guidelines are clear posts are not to include personal contact or account information. However, given that these are known spammer/scams, we will leave that info in this post. We hope that given this public space, others being contacted via this information will not fall victim to these scam attempts.