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Closed caption misses first line of dialog

Rburns59
Rburns59 Posts: 25 Contributor
edited July 2023 in Spectrum Archives: 2020 - Present

When using closed caption it consistently misses first line of dialog after a scene change. After that it works until the next scene change. On a possibly unrelated note when there are captions on a commercial the last line will often hang onscreen for a while after the commercial ends. The issue is across most channels and recordings. Is there a setting I can alter or something else I can do?

Answers

  • Unknown
    Unknown
    edited September 2022
    This content has been removed.
  • Rburns59
    Rburns59 Posts: 25 Contributor

    the device is my cable box/dvr

    it happens on most channels, can't say it doesn't happen on any channel

    it doesn't matter which program

    it occurs on both live TV and recorded programs

    the equipment has been repeatedly rebooted

  • HT_Greenfield
    HT_Greenfield Posts: 1,290 Contributor

    If it’s a Spectrum Guide receiver, you could try to reset Closed Captioning settings: Menu > Settings & Support > Accessibility > Closed Captioning Settings > Reset Closed Captioning. Otherwise you could try to disable CC, turn off, disconnect power, wait for a few minutes, reconnect power & boot up, & then re-enable CC. If that doesn’t help, it might be that the receiver decoder is somehow starting to crap out.

  • Unknown
    Unknown
    This content has been removed.
  • HT_Greenfield
    HT_Greenfield Posts: 1,290 Contributor

    One other thing you could try, at least if it’s not a Spectrum 1xx or Spectrum 2xx receiver, is to send a reset packet from the head end. Log on to your Spectrum account, tap on Your Services, then TV, then View Equipment, then Experiencing Issues?, then Reset Equipment & see if that kind of reset does anything to fix the problem.

  • Unknown
    Unknown
    This content has been removed.
  • Unknown
    Unknown
    This content has been removed.
  • Rburns59
    Rburns59 Posts: 25 Contributor

    Thank you both for the responses.

    I have the ODN menu, it's a spectrum box. the reboot is ineffective.

    I will try the support department.

  • Unknown
    Unknown
    This content has been removed.
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