Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)

Leave the Archive

Equipment Unavailable and Unassociated Equipment?

FusionScott
FusionScott Posts: 2 Novice
edited September 2023 in Spectrum Archives: 2020 - Present

I'm just hoping someone can explain what this means. Our service is working fine, I'm just curious.

Specific notes/questions:

  1. I assume the "Equipment Unavailable" is because I'm not using the wifi router that came with the service. Can anyone confirm?
  2. Why does the "connected" modem show as UNASSOCIATED?
  3. Why is there another modem?

Thanks in advance!

image.png


Comments

  • Tyleen_Z
    Tyleen_Z Posts: 1,070 ✅ Verified Employee Moderator

    Hello and welcome to the Spectrum Community.

    If you are not using the router from us it would then not show any information there as it would not be connected.

    It says unassociated as the modems are not associated with the wifi service. The modem is showing connected so that would not be an issue.

    -Tyleen

  • FusionScott
    FusionScott Posts: 2 Novice

    Thanks for the response.

This discussion has been closed.

Categories