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How, exactly to return equipment?
I received my new modem and am wanting to send the rest back, can you give step by step instructions?? I have out the old modem and another part in the box that you sent the new modem in.
Just to know if I need to call someone, pay or just take to the UPS store. Will I have to pay there?
Thanks,
Cory
Best Answer
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Good afternoon and welcome to the Spectrum Community, @coryo...
Our support page for returning your equipment lists all the various options and step-by-step instruction. Many customers find returning the equipment through a UPS store (not a franchise, a true UPS only store) to be very convenient. If you do that, make sure you keep the receipt they give you until you know for a fact it has been taken off your account.
Here is the UPS instructions from the Spectrum support website:
UPS Return
You can easily return Spectrum equipment by bringing it to any UPS Store. To return your equipment to a UPS Store:
- Use the UPS Store Locator tool to find the store nearest you. Note: Not all UPS locations are UPS Stores. Please use the link to find the nearest UPS Store.
- The UPS Store will handle packaging and shipping back to us at no charge to you. Just bring your equipment and tell UPS that you're a Spectrum customer, and they'll take care of the rest. Remember to hold on to your receipt for tracking purposes.
And there you go! Have a great evening,
Randy
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