Didn't find what you were looking for?
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
Why can't Spectrum just block calls identified as spam? or are computer-generated?
I get at least a half dozen calls labeled SPAM ringing through on my phone each day. If the call is already identified as a SPAM risk, PLEASE just block them! I have all the settings set to do that but it's not happening. In addition, I get another three or four calls each day that are spoofed -- either shows a city name or Unavailable. I miss NOMOROBO where the calls would be diverted and cut off. I'm this-close to just shutting down the number altogether because the constantly ringing phone is driving me nuts. The only reason I keep a "land line" is to have a back up phone if something goes wrong with my mobile. If you can't keep these calls from coming through, I am just going to shut off the ringer on all the phones. So annoying that I couldn't get a live person on your customer contact number because there are no options for digital phone complaints! And you CHARGE for tech support!
Best Answers
-
Hello @JoyRiderLkwd
Welcome to our community! I'm sorry to hear about the issues with the home phone. When calling in, we do not charge for tech support. The only way you would be charged when calling in is if you are making a payment on your bill through a live agent as opposed to the phone menu or our My Spectrum app/our website. You should be able to reach a live agent in our phone support by saying home phone.
Some of our community members are great with options for the home phone settings and other tricks to try to help with the spam calls. @Satch do you have any ideas?
2 -
This content has been removed.
