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Xumo Stream Box
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Hi Satch!
Customers will be able to use the Xumo alone as a replacement for cable boxes or in conjunction with them.
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no one knows how to use the xumo there are no instructions with the xumo and none on line to tell you how. I accidently pushed something while i was laying down to watch tv. and it took an hour to get to the screen where i could get the tv and xumo on at the same time. I finally called techinal support and the girl had no idea how to help. it was ridiculous. And I just got my xumo and I was not given it free and set up to give suggestions on how to make it better. I had to wait for 5 days for it to come through the mail. How do i sign up for the surveys and earn rewards and gift cards
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The surveys are over as far I know. They where for those of us that did the trial for the Xumo before it was released to the public.
If the Xumo Stream Box is the first streaming device you have used it will be a bit challenging. If you have used a Roku it basically works the same except you can't customize the apps list and there is no app store to download additional apps.
Sounds like you hit the Input button by mistake and it changed you to a different input on your TV.
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How do you you add the Cloud DVR to Xumo?
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I think I understand the Xumo would just replace my cable box that I have now? I still need to be subscribed to cable service? So I would rent the Xumo for $5 just like I am paying to rent my cable box? How much is it to add DVR? And is this all available now or in the future? I have Spectrum Silver+HBO and one HD Box and one DVR Box.
Thank you sorry for the misunderstanding
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My last question is the Cloud DVR available on Xumo TV App or just the Roku App?
My opinion it seems like Spectrum wants to get away from Cable Box's and the word Cable TV to streaming and Cable TV in a App. I know for now they will offer both but it seems like they're moving into this direction. I am not so sure it will work.
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Yes, Cloud DVR is available on the Xumo Stream Box for the Spectrum TV app.
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Is everything offered and available now is the Xumo official out? I know you can get Xumo from Spectrum but when will it be in stores and what ones?
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Hi all!
I'm just popping in to try to answer some questions. If you would like to use both a traditional cable box and the Xumo, you can have both cloud DVR and regular DVR, though they would not sync, so you would have to watch anything recorded to the cable box on the cable box and cloud DVR within the app/online.
Since the Xumo is officially out, it can be shipped to you and should be carried in all of our stores as well, though depending on how popular the device is in your area, there may be some stores sold out of them.
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I've included a couple links for reference:
Explore Spectrum TV App on Xumo Stream Box
Xumo is similar to a Roku, with the difference being that the Spectrum TV App (as well as other popular apps) is preloaded on the device. You would access your cable subscription in the same way you would access it on any other streaming device.
You can purchase the device from a retailer or you can purchase it from Spectrum. Spectrum purchase options include pay at once, or pay over time (like rent to own). You can also rent the device, similar to a cable box rental. If you rent the device, it can be replaced at any time, but you will pay the rental fee as long as you have the device on your account. If you purchase the device, it is considered yours and you would be responsible for replacing it, if it stops working.
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I am looking forward to using the Xumo it's even going to save me some money on my bill from rental fees.
I do have a question with traditional DVR Cable Box's I pay maybe $13.00 just for DVR Service and $10.00 to rent the box. Using the Xumo is there a DVR Service fee on top of the $4.99 for Cloud DVR? Or is the $4.99 for Cloud DVR the price for everything or would I still have to pay a DVR Service fee? Something sounds to good to be true.
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DVR's have some additional functionality, including pausing live TV. At this time (meaning things can always change), Xumo works like other streaming devices including Roku and Apple TV and there are no additional fees like with a DVR rental. An active video subscription is required to access the channels on the TV app. Cloud DVR is an optional add on for either $4.99 or $9.99 a month, depending on storage. If I understand the question correctly, then yes, you can have Xumo and cloud DVR and it will be $4.99 (plus tax, etc) a month, in addition to your regular video subscription fees (plus the cost of the Xumo, depending on how you decide to buy or rent it).
EDIT: Cloud DVR for $4.99 is only available on streaming only video packages, for other video packages including Mi Latino or TV Select, you need to select Cloud DVR+ for $9.99 if you want to combine with traditional DVRs.
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My Xumo, (did the trial) is model SCX11BEI.
I'm thinking if you purchase one at a retail store when it detects Spectrum internet it automatically activates.
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I added Cloud DVR how do you use it again. I can't get anything on the Xumo or Roku Spectrum TV Apps. I got it. Had to reboot the devices.
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Well I chatted with Spectrum they added Cloud DVR. But when I got my confirmation email saying the changes made. I saw they added the Cloud DVR Plus(100 shows $9.99). So I chatted again to change the plan to Cloud DVR Regular(50 shows $4.99). I had no issues adding DVR(giving them money) but when I asked for the different type of DVR plan(taking money from them). I was told because I had no streaming package I could not do anything. I told them that I do have a Xumo that I got from Spectrum and I have Cloud DVR just the wrong one(pricing). They then said I have two cable boxes and I have to return them first. So they are what I say know if I change my plan they will be getting less money so they are going to make up any excuse to tell me why I can't. Or something else I think. They have no clue what they are doing and not listening to me. But they wished me a lovely day so I guess that made up for it. Whatever the point is the DVR(I don't really have or can't change remember) is not perfect. It's pretty good but the play back controls need work. If you're going to FF or RR a recorded show you first have to press OK then FF or RR and the picture doesn't move as your FF or RR. I might not keep it(if they can find it on my account). Is there any real Spectrum customer service members on here that can look at my account?
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To other users of the Cloud DVR do you have issues with recordings not showing up in the DVR list of recordings? When I record a show on the Xumo the show doesn't show up in my DVR or lists or recordings. I have to either sign out of the Spectrum TV App and sign back in or restart the Xumo for the recordings to show(so I am kind of refreshing ing the App). This is not a issue on the Spectrum TV App on Roku only Xumo. I hope this will be fixed and not a issue.
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Also anyone know if you can have two Xumos on your account? And if you can have the Spectrum TV App open and running on both at the same time?
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Not having dedicated playback buttons (pause/play and fast-forward and rewind buttons) is ludicrous. I am battling this with my Samsung TV remote and using the Spectrum App, and I absolutely hate it. Why would you not include something that has been around for decades, that people know and love, and makes these functions simple, quick, and easy to use. When I have to fast forward through commercials without thumbnails, constantly guessing where to stop, I don't want to have to push 2 buttons every time I want to fast-forward or rewind.
I blasted Spectrum support last week for several lacking functions in the Spectrum App and was hoping this new device would solve them, but it adds one more. 😖
Missing Spectrum TV App features on Roku Streaming Stick 4K and Samsung TV: Surround sound, Live TV player controls (pause, rewind/forward), Thumbnails for rewind/forward
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I bet in time a new upgraded remote will come out for purchase.
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I got the Xumo sreaming box. Very easy to set up. However, I cannot find a way to add my favorite apps to the Home Page. I would like to have all my apps on the Home Page just like in Roku. Plus on Roku you can rearrange the apps in the order your want. Also I cannot find a way to delete the pre-installed apps showing on the Home Page like Netflix, Disney+, Peacock, Discovry+, etc. since I have no intention of subscribing to these channels. If there is no way to do this, then will go back to using Roku and return the Spectrum Stream Box.
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No there isn't a way to rearrange or delete/uninstall apps.
I've already had to go back to my Roku as my primary device because the Xumo doesn't have several apps I use.
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