My website is being blocked by spectrum
My website is being blocked by spectrum, no idea why. I have tried submitting and calling around to see why is it doing that. I get clients who message me saying they are blocked from ordering but if they take off there home wifi they have no issue ordering. This is greatly affecting my business because shopify told me 40 people got the same error this past weekend. Thats 40 potential clients getting that error.
This is my website www.avenuewears.com
https://www.spectrum.net/support/forms/verify_url_security I try to check it and each time i type the url there it just stays loading and nothing happens can somebody help me. The phone numbers im calling dont have a directory to speak to a human and the call eventually clicks.
Please help, i dont want to rebrand because of this im already succesfull in my business with my name.
Best Answers
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I'm afraid you might need to get your webmeister to fix the two invalid third-party Shopify extensions URL's on your website and then, just for good measure, i'd get somebody who is a Spectrum internet subscriber with a Spectrum Advanced Home WiFi router running Security Shield to put in the request while connected to their aforementioned router and qualifying it with their Spectrum email address.
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Was able to get through to checkout screen just fine from my Spectrum here in South Carolina.
I use my own equipment though... so not running whatever it is they put in their boxes.
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Virus Total shows some some Security Vendors have "flagged" the site. You probably should contact them. https://www.virustotal.com/gui/domain/www.avenuewears.com
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Answers
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The page was made by me, what does webmeister mean? Contact shopify? They told me on there end they where able to verify all where spectrum. Not sure how they know but they said to contact spectrum. Do i need to hire a webmeister to fix my shopify page if so where do i go by getting a webmeister?
I put in a request and well im still waiting for a response
Thank you for replying to me !
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This is what i get also hit or miss, i get orders daily and i wonder if its some spectrum or just some clients with extra security wifi.
Thank you for your reply!
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I never done this before is there a guide or fee to pay to fix this?
Thank you for your reply!
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You've got two different Shopify extensions URL's being rejected by Shopify itself and thus eliciting resource loading errors behind the scenes on your website which could potentially be the catch with Security Shield. They are:
Contact Shopify support about it. In the meantime, get rid of them if you can even if just until you find out if you really need them and can get them fixed. They're simply not doing you any good as is.
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