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LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

When will Xumo DVR be available again?

Saber6
Saber6 Posts: 1 Rookie
edited November 2024 in Spectrum Archives: 2020 - Present

The DVR option was remotely removed from our Xumo device about six months ago without advanced notice. We were told that it would be available again about now. We have not received an update since that time.

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Best Answer

  • Renee_T
    Renee_T Posts: 1,091 ✅ Verified Employee Moderator
    Answer ✓

    Hello @Saber6

    Welcome to our community! The Cloud DVR option should be able to be added back to accounts as of today by calling 855-707-7328.

Answers

  • Sangirl23
    Sangirl23 Posts: 1 Rookie

    I called the number listed today 8/14 and was told that the cloud service is still unavailable.

  • GaryGo
    GaryGo Posts: 18 Participant

    I was affected by the cloud DVR issue a few months ago, but I have been using cloud DVR through Xumo and Roku since at least the beginning of July. Try logging out of the Spectrum app on your Xumo, and logging in again.

  • Ren_neR
    Ren_neR Posts: 2 Novice
    edited August 2024

    its back up if its not try uninstalling the app and then reinstalling , i that doesn't seem to help reboot the modem, router and your device that you were streaming on. see if that helps :)

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