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Problems accessing legacy rr.com email account

FujaGal
FujaGal Posts: 3 Spectator
in Email

I'm having problems accessing my legacy rr.com email via the Spectrum website. Since November 2025, there were no problems checking my nyc.rr.com emails by signing into https://www.spectrum.net with my nyc.rr.com email and Spectrum password.

HOWEVER, today (April 21, 2026) the following message has appeared: “Server Error – We were unable to fetch your request. Please try again”. Numerous attempts to “try again” resulted in waiting several minutes before the “Server Error…” message appeared again.

Am I doing something wrong?

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Comments

  • James_M
    James_M Posts: 5,519 ✅ Verified Employee Moderator

    Hi & welcome!

    Have you tried changing the password? Changing the password forces our system to update and usually resolves most issues.

  • FujaGal
    FujaGal Posts: 3 Spectator

    Will changing my Spectrum password also affect logging into my Spectrum TV app?

  • James_M
    James_M Posts: 5,519 ✅ Verified Employee Moderator

    If your email has a different password, then it will not. Looking a little deeper, we are seeing a interruption with email access being reported. There is no ETA for the fix, but if you are able to wait a few hours and try again, you may be able to avoid resetting the password.

  • FujaGal
    FujaGal Posts: 3 Spectator

    James_M, thank you for looking deeper. My emails are now appearing even though I haven't changed the password. If the problem keeps occurring, though, I'll repost here.

    I appreciate your help today, James_M!

  • James_M
    James_M Posts: 5,519 ✅ Verified Employee Moderator

    Yes, definitely let us know. Glad to hear they are working again. Thanks!

  • Jenpete
    Jenpete Posts: 1 Newcomer

    I can not recover my rr.com email acvount. Why do you make this so hard?

  • James_M
    James_M Posts: 5,519 ✅ Verified Employee Moderator
    edited April 28

    @Jenpete

    Are you logging in to spectrum.net using the email and email password? Please see the additional instructions on the link. If you are still having trouble, please start a new post.

    https://community.spectrum.net/discussion/178341/a-message-to-customers-having-trouble-accessing-legacy-rr-com-and-roadrunner-com-email-accounts
This discussion has been closed.

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