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employee five star review--Tech Carl Winter Haven,FL

Whitneyb0729
Whitneyb0729 Posts: 1 Newcomer
in Employee Kudos from Customers

Carl the service tech( Winter Haven/Lakeland Spectrum Tech) that went out of his way to assure that he was going to find the problem that half a dozen tech before tried, patched and failed in 90 days or less. He is very communicative, polite, punctual and above all you dont have to press 2 or ask me my user name and password three dozen times to get hung up on, my usual experience. Kept me posted and did what I thought was about a 3 hour job, he assured me he could complete his work is less than 2 hours. climbed the pole, climbed under the house in the crawl space and rewired from the debark to the two poles across the street no splices extra wire stays and patience to do a military quality repair and installation RENEW. He is far too practical for spectrum, he needs to have all new tech ride along and watch what street side customer service means….THANKS Carl……

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Comments

  • Mo_S
    Mo_S Posts: 515 ✅ Verified Employee Moderator

    Good afternoon and welcome @Whitneyb0729,

    Thanks for taking the time to provide feedback on the service Carl provided. We have forwarded your comments to their leadership.

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