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Is mobile.charter.net's IMAP e-mail server having problems right now?

AntDude
AntDude Posts: 191 Contributor
in Email

Hello,

I'm getting this error from my POP Peeper in my old updated, 64-bit W10 Pro. PC:

"cable [1000: IMAP] ['mobile.charter.net' (993) SSL: 1] [ClientSend: '' (0) SSL: 0] [oauth: 0] [consec: 4] [enabled: 1]

  • SSL connection failed - certificate failed: unable to get local issuer certificate [2] Add exception: pp://AddSslException?mobile.charter.net"

Did mobile.charter.net's SSL expire or something? Thank you for reading and hopefully answering soon. :)

«13

Comments

  • James_L
    James_L Posts: 70 ✅ Verified Employee Moderator

    Hello @AntDude ! Are you able to access your email by logging into your account at www.spectrum.net ?

  • mvn23
    mvn23 Posts: 5 Participant

    I am getting a similar error trying to connect to email through an android app. No problem accessing email from desktop.

    cant safely connect to server. (java.security.cert.certpathvalidatorexception: trust anchor for certification path not found)

  • AntDude
    AntDude Posts: 191 Contributor
    edited June 9

    James_L: Webmail was fine in my PC's Firefox web browser, but not IMAP e-mail clients. Can you please try on your end with non-web browser email client? I used the settings shown in https://www.spectrum.net/support/internet/mobile-email-setup web page.

    mvn23: Thanks for comfirming.

  • Katrina_L
    Katrina_L Posts: 123 ✅ Verified Employee Moderator

    Thank you for the information, are you currently still having this issue with our email?

  • AntDude
    AntDude Posts: 191 Contributor
    edited June 9

    Yes, I am still having the same problem from my PC's IMAP e-mail client app (not web browser's web site client).

  • Daikomyo
    Daikomyo Posts: 1 Rookie

    I am having difficulties with my PC's IMAP e-mail client as well - it started yesterday. "The certificate for mobile.charter.net does not come from a trusted source." It gives this error for both the incoming and outgoing servers.

  • Edward_T
    Edward_T Posts: 631 ✅ Verified Employee Moderator

    Hello @AntDude;

    This error can sometimes happen when some email clients have tough security settings that triggers an error with our certificate. Can you try testing it on a different mail client to see if there is a difference?

  • AntDude
    AntDude Posts: 191 Contributor

    Edward_T: I never had this problem before yesterday though. Other users are having the same problem as you can see in this forum thread.

  • Edward_T
    Edward_T Posts: 631 ✅ Verified Employee Moderator

    I do understand. We need to rule out an issue with the email program you are using. If you can test it with another one to see if there is a difference then it would help verify that it is not the email program.

  • AntDude
    AntDude Posts: 191 Contributor
    edited June 9

    Interesting. It works in both updated 64-bit Thunderbird v141.11.1esr and SeaMonkey v2.53.23 e-mail clients in the same PC. I even deleted and recreated my old Spectrum account in POP Peeper, but still got the same errors. I asked POP Peeper's support about this in my https://www.esumsoft.com/Forums/viewtopic.php?p=42194 forum thread. They might need more details about this issue.

    What about other users who also have similar problems? Daikomyo, what are you using as your e-mail client?

  • Edward_T
    Edward_T Posts: 631 ✅ Verified Employee Moderator

    That is good to hear that it is working. Some email clients have extra security that causes this. There is likely a setting that can be turned off or lowered to fix this.

  • abaworld
    abaworld Posts: 6 Participant

    I am using Thunderbird and getting the same certificate fail for mobile.charter.net

  • AntDude
    AntDude Posts: 191 Contributor

    abaworld: Which version and OS?

  • Edward_T
    Edward_T Posts: 631 ✅ Verified Employee Moderator

    Hello @abaworld;

    I would suggest you make sure you are using the correct mail settings. We had many other servers that is no longer being used. You can look at the current settings on the following site. https://www.spectrum.net/support/internet/mobile-email-setup Thunderbird also has a setting that can put in an exception for the server. The instructions on how to do this is found below.

    • Go to Settings > Privacy & Security.
    • Scroll down to the Certificates section and click Manage Certificates.
    • Go to the Servers tab and click Add Exception.
    • Type your mail server address and port (e.g., yourdomain.com:993) and click Get Certificate.
    • Click Confirm Security Exception.
  • abaworld
    abaworld Posts: 6 Participant

    Tried this using mobile.charter.net:993, got: No Information Available - no ability to confirm

  • Tired_IT_Guy
    Tired_IT_Guy Posts: 3 Novice
  • abaworld
    abaworld Posts: 6 Participant

    and Thank you for quick response!

  • Tired_IT_Guy
    Tired_IT_Guy Posts: 3 Novice
    edited June 9

    Found problem

    1000001366.jpg

    See before date on certificate it is not currently active this problem started this morning so someone put an invalid certificate on the server facing the internet more than likely just accept the certificate it will be valid after the 19th of June.

  • Edward_T
    Edward_T Posts: 631 ✅ Verified Employee Moderator

    There should be no reason why it is not find the server. I would recommend you reach out to Thunderbird support for suggestions.

  • Rob_W
    Rob_W Posts: 1 Rookie
    edited June 9

    I cannot get my Spectrum email on three different android devices using Outlook. The most recent emails I received are from 6:45 am CST today. I can still get my email with Outlook on my computer and on the Spectrum homepage. This problem is with three different Spectrum email addresses on two separate accounts.

  • Tired_IT_Guy
    Tired_IT_Guy Posts: 3 Novice

    Oops got my months mixed up

  • abaworld
    abaworld Posts: 6 Participant

    I also tried adding charter.net email addresses into Outlook - many attempts failed

  • abaworld
    abaworld Posts: 6 Participant

    AntDude sorry just saw your question. Thunderbird 151.0.1 64bit, Windows 11 latest build

  • Edward_T
    Edward_T Posts: 631 ✅ Verified Employee Moderator

    I am creating a ticket to our engineers to confirm if there is a certificate problem with our servers. This may take time to fix. You can try putting an exception or click on the accept risk to get by the error for now. You can also visit www.spectrum.net to access the webmail till it is fixed.

  • mvn23
    mvn23 Posts: 5 Participant

    I am able to connect to the servers via mobile app when the security settings SSL/TLS are set to accept all certificates on the inbound and outbound servers. The error comes and goes toggling back and forth between accepting all and not. I cleared all data on the app to see if a good certificate would install, no luck.

    This is not secure, is there a fix for this?

  • abaworld
    abaworld Posts: 6 Participant

    As long as you brought it up: 20+ years, never used the webmail option. I can see my main email address and all folders, but I have 2 other email addresses with charter.net - I don't see them. One of them is for my wife and she actually takes life seriously so I don't want to explain to her that she no longer view her emails…

  • mvn23
    mvn23 Posts: 5 Participant

    Hi Ed, your post showed up as I was submitting mine.

    Thanks

  • Edward_T
    Edward_T Posts: 631 ✅ Verified Employee Moderator

    I may need more customer examples to get this resolved properly. If anyone else is seeing the problem, can you provide me the following.

    Error you are receiving:

    Email program you are using:

    Does it work in webmail:

    Does it affect all emails on your account:

  • AntDude
    AntDude Posts: 191 Contributor

    Spectrum mods: Jeff, in my https://www.esumsoft.com/Forums/viewtopic.php?p=42195#p42195 forum thread, was able to reproduce it on his end. We think this is a Spectrum's side issue since other various e-mail client users and I are having this problem. I hope Spectrum can figure and fix this soon.

  • mvn23
    mvn23 Posts: 5 Participant

    Error you are receiving: java.security.cert.certpathvalidatorexception: trust anchor for certification path not found (Error goes away when accepting all

    Email program you are using: Nine on Android, confirmed same error on Aqua Mail as a test

    Does it work in webmail: Works on Webmail and on MS Outlook Desktop

    Does it affect all emails on your account: Yes

This discussion has been closed.

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