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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Another extended outage?

WrongHand
WrongHand Posts: 1 Rookie
in Connectivity

Anyone know the reason why Spectrum internet is offline all of the time? Outage after outage after outage.

Hey Spectrum. Maybe spend less time upgrading my home equipment and giving me a task to do and look into why you can’t keep basic internet online in 2026.

Answers

  • Unknown
    Unknown
    This content has been removed.
  • William_M
    William_M Posts: 1,782 ✅ Verified Employee Moderator
    edited June 28

    Hey @WrongHand, welcome to our community! I'm sorry for the interruptions. I do see there was an outage caused by a lawnmower that ran over a temporary line but it appears to have taken less than 2 hours to fix. I was able to provide a credit to cover a day of service. The last outage I see before that appears to have been caused by a commercial power outage in the area impacting our network infrastructure, so it doesn't appear to be a reoccurring issue or have a common cause.

This discussion has been closed.

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