Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area for a specific service address

Another extended outage?

WrongHand
WrongHand Posts: 1 Rookie
in Connectivity

Anyone know the reason why Spectrum internet is offline all of the time? Outage after outage after outage.

Hey Spectrum. Maybe spend less time upgrading my home equipment and giving me a task to do and look into why you can’t keep basic internet online in 2026.

Answers

  • Unknown
    Unknown
    This content has been removed.
  • William_M
    William_M Posts: 1,728 ✅ Verified Employee Moderator
    edited June 28

    Hey @WrongHand, welcome to our community! I'm sorry for the interruptions. I do see there was an outage caused by a lawnmower that ran over a temporary line but it appears to have taken less than 2 hours to fix. I was able to provide a credit to cover a day of service. The last outage I see before that appears to have been caused by a commercial power outage in the area impacting our network infrastructure, so it doesn't appear to be a reoccurring issue or have a common cause.

Categories