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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area for a specific service address

High split in Anthony Texas 70821

roger731
roger731 Posts: 2 Novice
in Network Evolution

I we received message that network upgrades had been completed about 1 month ago and still no simetrical speeds. Any time frame

Answers

  • Renee_T
    Renee_T Posts: 1,049 ✅ Verified Employee Moderator

    Hello @roger731

    Welcome to our community! I show that the high split construction has been completed, though we haven't been given a launch date for the symmetrical speeds in the area. Once the speeds are available, you'll receive a notification as either a text or email depending on your account communication settings.

  • roger731
    roger731 Posts: 2 Novice

    On average about how long does it usually take from the completion date to the symmetrical speed launch in the past from other cities and areas

  • Renee_T
    Renee_T Posts: 1,049 ✅ Verified Employee Moderator

    There's not an estimate or average time as it depends on the infrastructure in your area. If there's extensive construction or hardware upgrades needed, it can take longer than areas that may not need as much work. For example, some areas need to have new nodes or hubs built as a part of that construction or may require the hardware in the existing ones to be upgraded.

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