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Is there a way to prevent accidental TV addon purchases?

AntDude
AntDude Posts: 218 Contributor
in Spectrum TV App Feedback - ROKU and Other devices

This morning, an unexpected $10 sports addon to current TV plan was added from Roku TV's Spectrum Roku app. None of the family members claimed this happening. Had to call Spectrum to remove it quickly. Agent said the purchase would have had a confirmation, but it was never known. I know old TCL HDTV's Spectrum app is very slow and maybe something glitched? If there is no option, then please add one to avoid this accident.

Thank you for reading and hopefully answering soon.

Answers

  • Melissa_G
    Melissa_G Posts: 388 ✅ Verified Employee Moderator

    Good morning. I have sent a link to the email address on file for setting a parental PIN for purchases made in the app. If you have any further questions, please let us know and we will be happy to assist you.

  • AntDude
    AntDude Posts: 218 Contributor
    edited 6:49AM

    Hello, Melissa. It's not morning for me since it's 11:38 PM PDT. :) Thank you for e-mailing me, but where is the option to enable parental PIN for purchases in Spectrum's Roku app? Your links didn't mention Roku.

  • AntDude
    AntDude Posts: 218 Contributor
    edited 7:53AM

    I looked around. I do see that purchase PIN option for physical ODN cable TV boxes and https://watch.spectrum.net, but I could not find it in Apple TV, Roku, and iPhone apps. Where are they? Also, how come I can't set the purchase PIN for all TV devices instead of having to do this on each one?

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