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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Every night at 1215am my internet cuts out.

Wayaadisi
Wayaadisi Posts: 2 Novice
in Connectivity

WWhy Is this happening almost every night? Our area is in Smithfield Virginia. And almost every night we get whole home outage with the internet for 20-30 or 40 minutes. I dont own a Spectrum supplied router or wifi solution, just the modem and the internet is down AT the modem only. My home routing setup is a ubiquity Dream Machine pro with ubiquity APs and CAT 6 ethernet to my Lab. Please explain. I can see this isnt a simple router restart from my analytics tools. I've had the line tested, re ran, the electrician tested the outlets. Nothing internal to the home is the cause.

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Answers

  • Wayaadisi
    Wayaadisi Posts: 2 Novice

    Still offline. Ay the 30 min mark

  • Unknown
    Unknown
    edited September 10
    This content has been removed.
  • Melissa_G
    Melissa_G Posts: 393 ✅ Verified Employee Moderator

    Good morning Wayaadisi,

    I apologize for the delayed response to your post. I see that there is a service interruption in effect for your area. I'm sorry for the frustration this causes you. Services are estimated to be restored by 4:30am, however, if you are still unable to connect as of that time, please let us know and we will be happy to provide you with any information available regarding the status of the area outage. Thank you for your patience while technicians continue working to get services restored.

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