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Why is the Spectrum App blocked on Firestick and Fire TV?

jecclestonjeccleston Posts: 1

I am an Amazon customer and a Spectrum customer. I do not want to use Roku. I cannot understand why Spectrum would align with only one streaming device for TV. ....and no, I do not want to watch Spectrum only on a phone or tablet. I want to be able to watch on my full size TV using Firestick or FireTV. This is a big frustration!

Replies

  • Julia_RJulia_R Posts: 4,284 Lead Mod
    edited August 19 Aug 19, 2020


    @jeccleston thank you for your feedback on this. We have quite a few devices that are support the app, not just Roku or phone and tablet.


    You can check out the other devices here: http://bit.ly/2B5cvUb


    While Amazon is listed the Fire TV and Fire Stick are not included. You can check out information on

    Casting/Mirroring towards the bottom of this page: Explore Spectrum TV


    Julia_R

  • AnotherUpsetCustomerAnotherUpsetCustomer Posts: 1
    Sep 12, 2020

    This very upsetting. All four tvs in our house use a firestick. Should have been made clear up front that this isn't supported. Now Ive spent 1.5 hrs waiting on chat only to get cut off, now holding on the phone for 30 min so far.

  • RAIST5150RAIST5150 Posts: 787 ✭✭✭✭
    edited September 12 Sep 12, 2020

    Well, in all fairness, they are pretty specific about the supported devices, and give details about each of them. They don't list support for the firesticks at all... only the Amazon branded tablets, excluding the first generation (first gen Roku are excluded as well):

    APPLE device requirements: iPad®, iPad® mini, iPhone® and iPod Touch® running iOS 12.0 or higher. KINDLE FIRE tablet requirements: All Kindle Fire models, including Kindle Fire HDX, are supported, except first-generation Kindle Fire.

    ANDROID device requirements: All tablets and phones running Android 5.0 or higher. Roku device requirements: All Roku players and TVs (excluding first-generation). 

    Xbox One requirements: All Xbox One models are supported.

    Samsung Smart TV requirements: TV model years 2012 and newer are supported. Charter-authorized modem is required to stream on Roku, Xbox One and Samsung Smart TV.

    Even stricter requirements are noted in the guides:

    Top reviews for the app (dated 2018) even clearly note that it does not work on Fire TV/Firesticks:

    The writing was kinda "on the wall" ....

  • rdunc44rdunc44 Posts: 1
    Sep 16, 2020

    You can chromecast, I have a chromecast ultra on one of my tv's and I am able to cast spectrum tv app from computer, iphone and chromebook.

  • dstoffadstoffa Posts: 995 ✭✭✭✭
    Sep 16, 2020

    It's a bit more complicated. The roadblock may not even be Spectrum's problem, but a problem belonging to the manufacturer of the device. Amazon may be electing to not lisence a Spectrum app because they are a content re-seller of their own (in way of Amazon Prime Video, payTV subs, etc.), and don't want to help the competition (i.e. - a payTV provider) by effectively being the entity which helps their competition.

    I am not saying it's the issue here, but I've seen this issue on other platforms, where the maker of the device owns the guts / software of the device, and wants a piece of the action to allow a third party to use their device to display content. Why build a bridge to allow people to cross if you can't charge a toll?

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