Spectrum 400mbps Network Keeps Dropping Out - SOLVED (required tech visit)
Two weeks ago I opted to upgrade to Spectrum's 400mbps internet from the 100mbps I had previously. I had zero issues with the 100mbps modem which included voice. I switched because I simply needed more speed for everybody's needs.
When I called Spectrum about the upgrade I was told to bring my current modem to the store and exchange it. When I got there I was informed by the associate that I also needed to connect this router to the system as well. I explained that I already had a mesh router system at home but he said it needed to be run through the new router. So the new system runs from the new modem to the Spectrum router to my mesh network via Ethernet cable.
Since the 400mbps modem and router have been in place I have had 3 technician visits (different person each time), 3 different modems and 2 different Spectrum routers. The problem has been, and continues to be, intermittent dropping of my internet. Although the problem has diminished significantly from when it began, I still have 3-5 instances a day when it drops.
When the internet drops different things can occur. Sometimes the modem reboots, sometimes only the blue "voice" light goes out and the phone and the router both go out and then they reset quickly. The number on the modem is EU2251
I have read from previous posts a while ago that say I should request signal monitoring and tier 3 support. Can anyone tell me about either of these?
Another question I have is regarding the Spectrum modem. Do I really need to route the Ethernet cable from the Spectrum modem to the Spectrum router and then only to my mesh network?