What is the Community Direct Support Category?

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James_M
James_M Posts: 4,903 ✅ Verified Employee Moderator
edited January 31 in Community Support

The category “Community Direct Support” is intended to be a parking lot for questions or issues that need additional assistance. A moderator will move a post or discussion to this category as a temporary spot, then reach out to the Community member for additional information, usually account related information.  Any requests for private information will occur in a private message visible only to Spectrum employee moderators and the customer member. Once the issue is addressed or resolved, the question or discussion will be moved to the appropriate category. 

Members should not use this category to post questions. 

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