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V8.8 cannot connect over WiFi IGE-9000

Mtfuji
Mtfuji Posts: 2 Spectator
edited March 15 in Spectrum Archives: 2020 - Present

Had this issue on 8.7 , I upgraded to latest version wen I launch the app it errors out unable to complete request. IPad Pro 12.9 iOS 14.0.1, iPhone 11 Pro iOS 14.0.1. I am on m Spectrum WiFi and cannot connect. Same issue happens with My Spectrum app, I also cannot sigh in to Spectrum.net login never returns. Continue to be unable to use app

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  • Julia_R
    Julia_R Posts: 4,661 Contributor


    Good morning @Mtfuji Welcome the the Spectrum Community!


    When you say login never returns, are you seeing a blank screen or does it go to that IGE-9000?

    Are you able to use your login at Spectrum.net on other devices or are you getting a loop-back or error?


    Julia_R

  • Mtfuji
    Mtfuji Posts: 2 Spectator

    In the spectrum TV app it returns the IGE-9000 error. In the my spectrum app it never return just see spinning in progress. I tried other devices and direct connected PC via Ethernet cable to router and spectrum.net login does not finish just have spinning wheel

  • Julia_R
    Julia_R Posts: 4,661 Contributor


    I have private messaged you. The issue you are having sounds like a username issue. We will be able to look into that with you once we have gotten some more information from you.


    Julia_R

  • Community_Help
    Community_Help Posts: 26 Moderator

    The issue turned out to be a modem authentication issue and was resolved by rebooting the modem and router.

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