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V8.8 cannot connect over WiFi IGE-9000
Mtfuji
Posts: 2 Spectator
Had this issue on 8.7 , I upgraded to latest version wen I launch the app it errors out unable to complete request. IPad Pro 12.9 iOS 14.0.1, iPhone 11 Pro iOS 14.0.1. I am on m Spectrum WiFi and cannot connect. Same issue happens with My Spectrum app, I also cannot sigh in to Spectrum.net login never returns. Continue to be unable to use app
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Renee_T
Posts: 415 Moderator
The issue turned out to be a modem authentication issue and was resolved by rebooting the modem and router.
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Replies
Good morning @Mtfuji Welcome the the Spectrum Community!
When you say login never returns, are you seeing a blank screen or does it go to that IGE-9000?
Are you able to use your login at Spectrum.net on other devices or are you getting a loop-back or error?
Julia_R
In the spectrum TV app it returns the IGE-9000 error. In the my spectrum app it never return just see spinning in progress. I tried other devices and direct connected PC via Ethernet cable to router and spectrum.net login does not finish just have spinning wheel
I have private messaged you. The issue you are having sounds like a username issue. We will be able to look into that with you once we have gotten some more information from you.
Julia_R
The issue turned out to be a modem authentication issue and was resolved by rebooting the modem and router.