Update DVR Software

eznoh

Apparently the DVR software never gets updated, I have had the same problems since I started. Do I have to take the DVR to a Spectrum store to get updates?

Mike

Satch

Hi Mike,

First thing that I would do is call Spectrum for a signal and drop line test.. You will need to avoid rebooting any Spectrum equipment (boxes, modems, or routers) for six hours prior to your service call. Reboots of equipment will reset the signal error code numbers that the tech reads on his meter back to zero and you don't want that.. You need your drop line checked and if you have any splitters connected, or splitters anywhere relating to your connection these could be causing problems. Signal test first. Turn to a free on demand channel when the tech is there. These stations can often be the first cause of signal problems.

The signal test, really needs to be done, I will comment on your individual DVR issues below. I will bet that you have a World Box (Box without a clock) and these boxes have some issues. When the tech is there to do your signal and drop line test, tell him that you want a box with a clock. In most cases, you will go down from four tuners to two tuners with a box with a clock, but (assuming that your signals get fixed with the tech visit,) you will have a box that is more reliable.

#1. Sounds like a box software problem. Spectrum is aware of recordings coming back in some areas. This is a bug with Word Box. A fix is in the works, but there is no ETA for arrival of this update. I would request a box with a clock. Try to get a Cisco/Technicolor or Arris model. The box with a clock will have more reliable software on it for sure.

#2. Sounds like a signal issue. Need a signal test to be sure. If signals are good, get a box with a clock.

#3. The resolution bug might be fixed by going into settings and selecting a different resolution than apply it. Than go back AGAIN and re-select the resolution and apply it, and that should (knock on wood) fix this. Note that clock boxes don't have this problem.

#4. Could be a signal problem or box problem, check your signals first.

My recommendation- Call Spectrum for a Signal and Drop line test. Remember the no reboots of anything for six hours before the tech's visit. Than have tech replace your World Box with a Cisco/Technicolor or Arris clock box.

Satch

Satch

Hi Mike,

We need a description of the specific types of problems that you are having with your DVR in order to go further. Most problems fall into the following categories:

1.) Pixilating channels, loss of picture and sound, poor reception, missed recordings, On Demand works sporadically - Almost never a box problem. These issues would relate to problems with your signals, cable wiring inside or outside the home, aging outside cable lines, animal chews. Swapped boxes will never fix this. You would need a tech call to check your signals and drop line inside and outside the home,

2.) DVR reboots constantly - makes a humming or loud spinning noise, won't boot at all- Bad box. Exchange the box.

Feature updates are rare, and are only done about twice a year, usually overnight between 12am-5am on Tuesday mornings.

eznoh

1. Delete all recordings seldom works, I have to go in and delete each individually and even then they sometimes re-appear.
2. Missed recordings
3. Often displays a message about "higher resolution" being available when it is not.
4. Recordings will have no sound

Mike