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Issue with SMTP from Thunderbird
I get the following error when trying to send email from Thunderbird using my Spectrum email account (from the cfl.rr.com domain); this started yesterday. I called and spoke to 2 different Spectrum support people who did not seem to understand what the problem is.
An error occurred while sending mail: The mail server sent an incorrect greeting: p-impout006.msg.pkvw.co.charter.net cmsmtp 94.198.xx.xx blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.
I looked up the error code and it states that the IP address I'm sending from has an issue with DNS; the IP address I'm using is a Spectrum IP address and I'm not using a VPN. It also states that if the IP address is a Spectrum-provided email address to contact support. Well I contacted support and they don't have a clue what's wrong. Clearly this is an issue on the Spectrum side.
Best Answer
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It's a moot point now; the day after I posted this it started working; no configuration changes on my end. The original issue was not with POP it was with SMTP, but thanks anyway.
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Answers
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Do you get an error when you try to send the email from Spectrum Webmail?
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No but why is my SMTP traffic being routed through 94.198.xx.xx? My POP3 traffic is fine, meaning I can receive email in Thunderbird, I just can't send.
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What do you have in for your SMTP server? Wondering why you are still using POP?
Can you send email through Thunderbird when not on your home network?
Julia_R
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Julia, not to hijack the thread, but has Spectrum updated their email server software? Last I knew, Thunderbird and your mail server had a conflict when trying to use imap. Don't recall the exact details, but Thunderbird adheres strickly to a standard that your older email server software does not, and it results in incoming mail not being seen in the inbox. POP3 still works fine.
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@ddeerrff I use Thunderbird with IMAP with no problems, and have been for several years now.
incoming: mail.twc.com; port 993; SSL/TLS; normal password; username is email address
outgoing: mail.twc.com; port 587; STARTTLS; normal password; username is email address
I don't know if that will help you or not, but I thought I would post it anyway.
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Look here: http://forums.mozillazine.org/viewtopic.php?f=39&t=3058265&start=20 , just part of my search for answers a year and a half ago. Unless it has been updated, the Spectrum IMAP server is not RFC-3501 compliant. Maybe it has been updated, or maybe Thunderbird has been modified to send the redundant 'Fetch' command. Anyway, last time I tried to set up an IMAP account on Spectrum using Thunderbird, new emails were not being seen by TB. Went back to POP3 and all is well. Not sure I want to waste my time trying IMAP again.
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WHEN will they fix this? Sometimes I can send emails, sometimes I get this message:
January 25 2021-
An error occurred while sending mail: The mail server sent an incorrect greeting: p-impout008.msg.pkvw.co.charter.net cmsmtp 154.21.28.44 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.
Then it takes me in circles.......*sigh*
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