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Error code AGE-9000

Pamatada1
Pamatada1 Posts: 8 Spectator
edited August 2022 in Spectrum Archives: 2020 - Present

I have had this code for at least 2 weeks now. I have called, chatted and seen here the answers. There is something wrong with the APP as it started to happed after an update with it.. it has not resolved after uninstalling and reinstalling, reset modem and WiFi, reset all 3 Apple TV’s. Says something has gone wrong. Clearly. Again at least 2 weeks. Can we find out how to resolve this?

Best Answer

  • Pamatada1
    Pamatada1 Posts: 8 Spectator
    Answer ✓

    So apparently they have updated the app ( which lied the issue) and it now works. It stopped working after last update so apparently they have finally listened and fixed it

Answers

  • Paul_B
    Paul_B Posts: 577 Spectrum Employee
    edited January 2021

    Hello @Pamatada1 and welcome to the forums!

    This error can have many different causes and resolutions. We would want to gather some more information to try to determine why this is happening.

    Could you let us know exactly what you're doing when you are seeing this error? Are you just opening the app? Is it happening in the middle of watching programming?

    Thank you.

    Paul_B

  • Pamatada1
    Pamatada1 Posts: 8 Spectator

    This has been happening only on the spectrum app when you go into the library, sometimes when you search or a few times in the guide. Mainly in the library. I have this on 3 different Apple TV’s and it does it on all. All are up to date and all other apps are fine so it’s just this one.

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  • Paul_B
    Paul_B Posts: 577 Spectrum Employee

    If this is happening on all 3 Apple TVs this seems likely that the issue may be with the connection itself. Are all of the Apple TVs hooked up wireless? Or do you have any of them hooked up with an Ethernet cable? Would it be possible to try one connected with an Ethernet cable to see if that changes anything at all?

  • Pamatada1
    Pamatada1 Posts: 8 Spectator

    I have spoken to spectrum tech support a couple times as well as Apple support. Spectrum first told me to contact Apple. After they made sure my equipment was good they said there was an issue with communication between the app and spectrum and to contact spectrum support. I did. I was then told this has been reported by numerous people. They did check my service to make sure all was good. The issue lies in the app itself as all others and their features are fine. The spectrum tv app has a recent bug which is causing this

  • daleyworld
    daleyworld Posts: 1 Newcomer

    I am having the same problem with this AGE9000 error code. Its been going on for about 2 weeks. If I go to my library and select a network or station and it shows the program that is playing and I try to select it it gives me the error. If no programing is shown then it will go to that selection and I can watch the programing. I usually have to unplug the Apple Tv box, turn off the TV, and start over again. Then you have about a 50 -50 chance of getting to where you want to be.

  • Pamatada1
    Pamatada1 Posts: 8 Spectator

    I have done it all. Gone through it all with both spectrum and Apple. It is something within the app on the tv as the app on the phone is ok. I have gone through all sorts of “troubleshooting “ with tech support and Apple and still not working. Seems to have gone down after last app update

  • Julia_R
    Julia_R Posts: 4,661 Contributor


    Hi Pamatada1

    I was able to locate the account you have with us via your email address. Presuming this is the correct account I am seeing that you have 2 Apple TVs, I do see the errors on the one coinciding with T3 timeouts on the modem. I am not seeing any errors being thrown on the other tv.


    Taking a look at the modem, Im seeing a high number of correcteds and uncorrectables on your upstream channels. One thing I personally would try is swapping the location of the devices. I would say looking at everything as a whole that it is most certainly a connectivity issue.


    Julia_R

  • Pamatada1
    Pamatada1 Posts: 8 Spectator

    Swapping the location??? Meaning?? I have them hooked up to TVs in living room, and each bedroom. Modem is centrally located.. so how am I to swap location??? And literally everything else as far as apps etc and WiFi work fine. The only thing giving error code is the Spectrum TV app

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