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If Spectrum Call Guard is Not Working, but is Activated in "My Account," Call Spectrum
Important Community Information Regarding Spectrum Call Guard:
If you have Spectrum Voice Service (Landline Phone) and your Call Guard is not working, even if you have turned on the features in "My Account," please call Spectrum Customer Care and say, "My Call Guard features are activated online, but Call Guard is not working."
Just got a report from a customer that he activated Spectrum Call Guard online, the two main features of Call Blocking and the Spam Risk activation and he was still getting tons of Spam and Robo Calls. He called Spectrum and said that he activated his Call Guard online and it was not working, A CSR rep looked at his phone services and found that EVERY ONE OF HIS CALL BLOCKING SERVICES WAS TURNED OFF ON HIS ACCOUNT, EVEN THOUGH IT SHOWED THAT THEY WERE ACTIVATED ONLINE!
Therefore, if your Call Guard is turned on in "My Account" but you are still getting spam/robocalls ringing through, please call Spectrum Customer Care to let them know that Call Guard is not working, After the customer did this, his Robocalls, and telemarketer calls stopped. Have the CSR check to make sure your phone blocking services are really activated.