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Unable to pay bill online

TalkingHeadTalkingHead Posts: 1 Newcomer
edited December 2022 in Spectrum Archives: 2020 - Present May 10, 2021

This has been happening since you recently updated your web site. Phone support says to wait 24 hrs and try again, but still not working. How do you expect people to pay their bill?

Replies

  • James_MJames_M Posts: 3,899 ADMIN
    May 11, 2021

    Sorry for any frustration. There was a recent issue impacting the bill pay option on the website. This issue has since been resolved. If you are still getting the error message, please try clearing the browsing history. If the issue persists, please let us know so we can investigate further.

  • LynnCatherineLynnCatherine Posts: 1 Newcomer
    May 12, 2021

    First I don't get my paper copy of the bill. Then I call in and ask for one and I am told I will get charged for an additional bill. I am told to go online. Now I am having the same problem as many of your other customers. I tried changing my sing in, put in all my numbers and still nothing. What is the deal?

  • James_MJames_M Posts: 3,899 ADMIN
    May 12, 2021

    @LynnCatherine

    Hi and welcome! Sorry for any frustration. There are a few ways to pay your bill, including online, at a local store or using the My Spectrum app on a smart phone or mobile device. You can also choose autopay.

    Are you getting an error message? Have you been able to sign in and pay your bill online previously?

  • SatchSatch Posts: 4,858 Contributor
    May 12, 2021

    Hello @LynnCatherine ,

    In addition to @James_M 's suggestions, and if you have waited for 24 hours, clear the browser's cache and the individual cookies for anything related to Spectrum, TWC, Brighthouse Networks, or Charter. Below are detailed instructions on how to do that: I would also suggest signing out of your Spectrum account first. After you have done this, proceed with clearing your Spectrum, Charter, TWC, and Brighthouse Networks cookies and cache within all browsers/ devices, where you have this issue. Here are detailed instructions: Close all Windows when done and reboot.

    Satch

This discussion has been closed.