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Spectrum Mobile WiFi autoconnect
I was out and need to connect to the internet, and found the “Spectrum WiFi” hotspot, but could not connect — I did not remember my userid and password to connect. I have the Spectrum mobile app and there was an item in “support section” to “Connect to Spectrum WiFi HotSpots” — it then directed me to download / install “My Spectrum” app and then enable “Spectrum Mobile WiFi autoconnect” which I tried to do, but the help doc images did not match what I was seeing on the phone. I called the support number and for the better part of 30 minutes I was getting nowhere. I wonder sometime if I know more than the support agents on the other end of the call.
Getting nowhere, I when to the Spectrum store nearby. I showed the agent the inconsistent help screens and the screens on the phone, but while I was in the building my phone connected to “Spectrum WiFi Plus” (see attached phone). The agent in the store was not clear what this network was, just that the “hotspots” are named “SpectrumWiFi” Since the comment about the network was “Connected by Spectrum Mobile” it's not clear if using this network counts as data usage.
I tried again calling the support number to find out about “Spectrum WiFi Plus” That agent had no clue what I was talking about it was like I was speaking in Klingon. I was connected to another agent and that was no better. Again, on the line for around 30 minutes and all the agent was doing was reading help files. So, does anyone in the community know what “Spectrum WiFi Plus” is?
Lastly is there a way to call support and speak to a “next lever” support agent? Thanks