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Can Customers Still Get Paper Statements in the Mail?
With Spectrum moving to paperless billing I originally thought it was a good thing. Now, I am thinking where this could backfire. What if the head of household on the account had some emergency situation and could not pay? In the past, the residence would get a paper statement and someone else in the family could send a check. But since this is no longer done by default, it forces a reliance on not only a reliable Internet connection but the head of household to be reminded through email that billing is due. It becomes easier to forget, and you aren't going to have the visual impact of a paper statement anymore. For example head of household has to go to the hospital for long term medical care. The last thing other family members are going to be thinking about is, "Oh I have to check my email to pay my cable bill."
I know about the auto pay options, but that is not relevant here. Some people like to have a statement mailed to them, so that if Internet goes down or there is a problem with the bill, they have it visually in there hands. Now you have to go online and print out your bill. Added steps.
I could see a lot of people upset about this, especially the disabled and elderly.. One more thing, If accounts wind up being delinquent, will billing notices of past due payments be sent by mail? Or will even that require an Internet and email account log in? Yes, you could always call Spectrum. But the fact is, an important communication option is being taken away. I would keep the snail mail statements as an option. Let's expand on this feedback, and if we get enough similar input, send this thread to Spectrum Billing.
James_M Posts: 4,036 ADMIN
I believe there is some confusion here, and it sounds like it is resulting in some unnecessary "what if's". Customers who are currently enrolled in automatic payments, but not paperless billing, are being migrated to paperless billing. Anyone being automatically moved to paperless billing will be notified by email ahead of time. This has been our approach with Spectrum Mobile and it has been well received. There are many advantages to paperless billing, including being environmentally friendly by reducing waste. Printable statements are still available on your My Account portal, and can be saved digitally for future reference.
However, a customer may still choose to receive a paper bill for their Internet, Video and/or Digital Phone bill. A customer can also change their mind and at any time. Switching to paperless billing is immediate, switching back to paper billing will usually take a billing cycle. Customers can manage their billing preferences online using the My Account portal, or they can call in or visit a local store for direct assistance.7
Please send my monthly bills by US mail
This URL was posted on DSL Reports' Spectrum Forum Spectrum.net Paperless . Once I signed on to my account there's a link to Enroll in Paperless Billing. When I clicked on it it shows that I'm not enrolled in Paperless . Since Spectrum's regions (we're in CT) often have different features available on line, suggest that others try it and let us know. if it helps.
You can select your billing preference by logging onto your My Account. If you need assistance or have additional questions, please let us know.
It seems not many people like paperless introduction. The classical leisure of Spectrum agents is legendary. I've tried several time to get an answer , even through your "chat with us" panel but it is a joke since nobody is there to "chat" but simply ask questions that they never answer. I do not want "paperless" since we cannot rely on the Internet alone. It might be convenient for Spectrum to save paper and workers . It seems a joke Spectrum's service .