Can Customers Still Get Paper Statements in the Mail?
With Spectrum moving to paperless billing I originally thought it was a good thing. Now, I am thinking where this could backfire. What if the head of household on the account had some emergency situation and could not pay? In the past, the residence would get a paper statement and someone else in the family could send a check. But since this is no longer done by default, it forces a reliance on not only a reliable Internet connection but the head of household to be reminded through email that billing is due. It becomes easier to forget, and you aren't going to have the visual impact of a paper statement anymore. For example head of household has to go to the hospital for long term medical care. The last thing other family members are going to be thinking about is, "Oh I have to check my email to pay my cable bill."
I know about the auto pay options, but that is not relevant here. Some people like to have a statement mailed to them, so that if Internet goes down or there is a problem with the bill, they have it visually in there hands. Now you have to go online and print out your bill. Added steps.
I could see a lot of people upset about this, especially the disabled and elderly.. One more thing, If accounts wind up being delinquent, will billing notices of past due payments be sent by mail? Or will even that require an Internet and email account log in? Yes, you could always call Spectrum. But the fact is, an important communication option is being taken away. I would keep the snail mail statements as an option. Let's expand on this feedback, and if we get enough similar input, send this thread to Spectrum Billing.