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Issue with Apple TV startup channel

Captain601Captain601 Posts: 3 Spectator
edited January 13 in Spectrum TV for Apple & Apple TV Dec 27, 2021

App version 2.24

for some reason the startup channel always reverts to channel 1 and not the previous channel viewed. Startup channel in preferences is set to off.

has always started up with the previous channel viewed but now always goes to channel 1. Any help appreciated

Best Answer

  • James_MJames_M Posts: 3,190 ADMIN
    Jan 13, 2022 Accepted Answer

    Update:

    The Spectrum TV app was updated on January 11th, to version 2.25 for Apple TV and 8.41 for all other Apple devices, and the issue impacting the Start Up channel has been addressed in this update. This post has been closed, if you are still experiencing an issue after reinstalling the app, please start a new post.

    Thanks for your patience!

Replies

  • Randy_SRandy_S Posts: 182 Moderator
    Dec 27, 2021

    Welcome to the Spectrum Community, @Captain601 !

    If you go to your settings on the Apple TV app and then select "Startup Channel" you should be able to set that channel there. You would need to do that for each device you use the app on so if you did it on your phone, you would also need to do that on your iPad (or whatever other devices you are using).

    So glad you popped in,

    Randy

  • Captain601Captain601 Posts: 3 Spectator
    edited December 2021 Dec 27, 2021

    No that isn’t the answer. As I said, I don’t want a specific channel, I want it to startup on the last viewed channel. With this recent update that doesn’t happen, as it always goes to channel 1 when restarting. Unlike previously it would go to last viewed channel upon startup. It’s almost as if no one beta tested the app before pushing it out.

    and as I stated, this is for the Apple TV app, not iPad or any other device.

  • Heather_THeather_T Posts: 31 Moderator
    Dec 28, 2021

    Hello @Captain601.

    I apologize for the confusion and issue you're having with the start up channel. We are aware of this issue with Apple TV devices and our network teams are working to have this issue corrected as quickly as possible. I do apologize for any inconvenience.

  • HornsfanHornsfan Posts: 1 Newcomer
    Jan 01, 2022

    Actually, even setting a start up channel doesn’t work. It’s always channel 1 and super annoying.

  • James_MJames_M Posts: 3,190 ADMIN
    Jan 05, 2022

    Hi @Kerriw,

    Fixes for app issues are deployed in app updates, please look for a future update that will address this issue. Unfortunately, there is not a timeline available. We appreciate your patience.

  • Steve_hSteve_h Posts: 1 Newcomer
    Jan 09, 2022

    Any update on this? no matter whether startup channel is set or not, it goes back to spectrum news channel. Even if you just accidentally leave the app and come back, which is even more frustrating with how sensitive the touchpad on the remote is.

  • Captain601Captain601 Posts: 3 Spectator
    Jan 09, 2022

    No update yet. You have to wonder how something as simple as this is not verified before they sent out the last update. And why it takes so long to fix. Customer service is very low priority for cable companies.

  • Randy_SRandy_S Posts: 182 Moderator
    Jan 12, 2022

    We do continue to apologize for the ongoing frustration. All feedback has been passed along and we do not have an ETA on this as of yet. Keep an eye out for app updates and hopefully one of the versions on the horizon will have that added back in.

    Randy

  • James_MJames_M Posts: 3,190 ADMIN
    Jan 13, 2022

    Update:

    The Spectrum TV app was updated on January 11th, to version 2.25 for Apple TV and 8.41 for all other Apple devices, and the issue impacting the Start Up channel has been addressed in this update. This post has been closed, if you are still experiencing an issue after reinstalling the app, please start a new post.

    Thanks for your patience!

This discussion has been closed.