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What is error code WLC-1007 ?

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tomac
tomac Posts: 4 Spectator

Watch.spectrum.net won't work with apple Safari

Best Answer

  • Steph_S
    Steph_S Posts: 515 Spectrum Employee
    Answer ✓
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    Thank you for that information @tomac. If you are using Safari as your Browser? If so, please go to Settings, click your Name and select Private Relay. Please turn this off and then close/re-open the Internet Browser and try again. Please let me know if you experience any further trouble.

Answers

  • Renee_T
    Renee_T Posts: 698 ✅ Verified Employee Moderator
    edited January 2022
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    Hello @tomac


    Welcome to our community! I'm sorry to hear about the issues with our website. The WLC-1007 error is a generic error that there was an issue with the authentication process. Have you attempted any troubleshooting, such as rebooting your modem and router yet?

  • tomac
    tomac Posts: 4 Spectator
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    I got a message something about iCloud changed something and only certain channels are available. I get some channels but not others.

    HELP, please

  • tomac
    tomac Posts: 4 Spectator
    edited January 2022
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    Steph_S wrote:

    Thank you for that information @tomac. If you are using Safari as your Browser? If so, please go to Settings, click your Name and select Private Relay. Please turn this off and then close/re-open the Internet Browser and try again. Please let me know if you experience any further trouble.


    Thank you very much. That solved my problem.

    You are a genius !!!


    tomac

  • tomac
    tomac Posts: 4 Spectator
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    I did as you suggested. I turned OFF private Relay.

    BTW unchecking it does NOT turn it off.

    One needs to click on Options to permanently turn it OFF and

    then select TURN OFF Private Relay.

    if one only unchecked private relay, it comes back ON of its on accord.

    Hope this info helps other people with this same problem.

  • Steph_S
    Steph_S Posts: 515 Spectrum Employee
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    Thank you for the update @tomac and for providing the additional steps needed. I hope that you have a great day!

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