What is error code WLC-1007 ?

tomac

Watch.spectrum.net won't work with apple Safari

Steph_S

Thank you for that information @tomac. If you are using Safari as your Browser? If so, please go to Settings, click your Name and select Private Relay. Please turn this off and then close/re-open the Internet Browser and try again. Please let me know if you experience any further trouble.

Renee_T

Hello @tomac

Welcome to our community! I'm sorry to hear about the issues with our website. The WLC-1007 error is a generic error that there was an issue with the authentication process. Have you attempted any troubleshooting, such as rebooting your modem and router yet?

tomac

I got a message something about iCloud changed something and only certain channels are available. I get some channels but not others.

HELP, please

tomac

Steph_S wrote:

Thank you for that information @tomac. If you are using Safari as your Browser? If so, please go to Settings, click your Name and select Private Relay. Please turn this off and then close/re-open the Internet Browser and try again. Please let me know if you experience any further trouble.

Thank you very much. That solved my problem.

You are a genius !!!

tomac

tomac

I did as you suggested. I turned OFF private Relay.

BTW unchecking it does NOT turn it off.

One needs to click on Options to permanently turn it OFF and

then select TURN OFF Private Relay.

if one only unchecked private relay, it comes back ON of its on accord.

Hope this info helps other people with this same problem.

Steph_S

Thank you for the update @tomac and for providing the additional steps needed. I hope that you have a great day!