Spectrum Archives: 2020 - Present
Spectrum Archives: 2020 - Present
Didn't find what you were looking for?
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
Error code ALP-1001 on the Spectrum TV App for Apple TV
Comments
-
I am also experiencing the alp-1999 error on multiple appletv boxes while watching sports on spectrum app. Happens very frequently and makes it unwatchable. Need help. I tried resetting modem, uninstalling also, reinstalling, clearing memory, etc. didn’t resolve problem. Only seems to occur during sports - nba, ncaa football, nfl, etc on various networks. Spectrum service support chat wants to either refer me to Apple contact to address issue or schedule service appointment which I know won’t address the issue. The issue is with spectrum app and iOS Apple TV
No issues with roku box or Samsung tv built in apps while watching spectrum. I need this resolved.
0 -
Hi and Welcome! Sorry for any issue with the app. I created a new post for your question. I was able to locate the account based on your registration information, and it looks like you are getting a similar, but different error code (ALP-1001). ALP - 1001 is a generic connectivity error message. In most cases, power cycling the Apple TV and internet connection typically resolve the issue. Sometimes you may need to also reinstall the Spectrum TV app.
Next steps include scheduling a service call to check for any internet related signal issues. I can see that you do have a service call scheduled in the near future. If the issue is not resolved after the technician visit, please let us know. In the meantime, please track the specific channel and programming you are viewing when you see the error message, this information is needed to investigate the issue further, if the service call does not resolve the issue.
Thanks!
0
